Norton Security Search Green Check Marks are missing

[gls555]

Last night, the Norton safe search green check marks that appeared on Google searches next to web sites for the past 2 years are now missing. However, the green check marks do appear when I perform searches from the Norton Safe Search home page.

How do I re-enable this feature on Chrome?

Thanks GLS

[bjm]

@gls555

However, the green check marks do appear when I perform searches from the Norton Safe Search home page.
How do I re-enable this feature on Chrome?

Hello @gls555
What Norton extensions installed/enabled + version?
Norton Safe Web?
Norton Safe Search?
Norton Home Page?

fwiw ~ as test 30-Oct-2024
search term norton called from address bar

Chrome v130.0.6723.70 + Norton Safe Web v3.23.0.21 + Norton Safe Search v3.23.0.20

---

may be related:
https://community.norton.com/t/thread-for-version-24-xx-issues-and-suggestions/244131/122

[NW_User]

Same thing on FIREFOX 132.0 (64-bit) - Norton killed the checkmarks even using THEIR search pages (fyi, Norton never showed any green checkmarks if I used Google on a firefox browser. Now I have zero checkmarks.

[bjm]

@NW_User

Same thing on FIREFOX 132.0 (64-bit) - Norton killed the checkmarks even using THEIR search pages (fyi, Norton never showed any green checkmarks if I used Google on a firefox browser. Now I have zero checkmarks.

Hello @NW_User

care to try Bitdefender Traffic Light [here]

as always, your mileage may vary

[bjm]

@NW_User

Same thing on FIREFOX 132.0 (64-bit) - Norton killed the checkmarks even using THEIR search pages (fyi, Norton never showed any green checkmarks if I used Google on a firefox browser. Now I have zero checkmarks.

Hello @NW_User

Chrome/Edge/Firefox webpage https://searchsafe.norton.com/ reports Norton Safe Search results with rating.

as always, your mileage may vary

[gls555]

What Norton extensions installed/enabled + version?
Norton Safe Web? YES VER 3.23.0.21
Norton Safe Search? YES VER 3.23.0.20
Norton Home Page? YES VER 3.23.0.14

For the record, I have always had “green check marks” on Chrome. I have had this feature for at least 10 years. In fact on a new laptop, I installed Norton 360 and enable all browser extensions. On Chrome, the “green checks marks” are displayed and operate as expected.

So the real question is: Why and how would Norton trigger such a change to remove green check marks? Could it be because:

1. Not all extension are installed on all enabled browsers on PC? My example is I cannot install Norton Home page on Norton Private Browser.
2. A Norton product update caused the issue.
3. A Google Chrome browser setup caused the issue.
   GS

[bjm]

@gls555

Norton Safe Web? YES VER 3.23.0.21
Norton Safe Search? YES VER 3.23.0.20
Norton Home Page? YES VER 3.23.0.14
For the record, I have always had “green check marks” on Chrome.

Hello @gls555

Chrome v130.0.6723.70 + Norton Safe Web v3.23.0.21 + Norton Safe Search v3.23.0.20

@gls555

So the real question is: Why and how would Norton trigger such a change to remove green check marks? Could it be because:

1. Not all extension are installed on all enabled browsers on PC? My example is I cannot install Norton Home page on Norton Private Browser.
2. A Norton product update caused the issue.
3. A Google Chrome browser setup caused the issue.

Hello @gls555

1. my Chrome results (above) are with Norton Safe Web v3.23.0.21 + Norton Safe Search v3.23.0.20
   I’ll need to test Norton Home Page on Norton Private Browser.
2. Norton extensions are standalone. I’m Norton 360 v24.10.9535. I’m seeing search results annotations on Chrome.
3. Maybe, try a new default Chrome profile.

~ as test:

1. called https://search.norton.com/protect from Norton Private Browser.
2. Norton Home Page → Install
   

[bjm]

@gls555

Last night, the Norton safe search green check marks that appeared on Google searches next to web sites for the past 2 years are now missing. However, the green check marks do appear when I perform searches from the Norton Safe Search home page.

How do I re-enable this feature on Chrome?

Moving forward, the Norton Safe Web extension will stop providing the ratings to all search engines except for Norton Safe Search.

To continue to see site ratings, install the Norton Safe Search extension.

by my read:
Protect your searches with Norton Safe Search reads like notice for Norton Safe Web users that the Norton Safe Web extension will stop providing the ratings to all search engines except for Norton Safe Search.

And to continue seeing site ratings, Norton Safe Web users will need to install the Norton Safe Search extension.

by my read:
regardless of whether Norton Safe Web users have Norton Safe Search installed now or not

[gls555]

Yes, BJM I got the same message that you did concerning extension will only provide ratings for Norton Safe Search.

I ONLY WISH NORTON WOULD HAVE PROVIDED ADVANCE NOTICE versus having users like me suffering through the analysis. They need BETTER COMMUNICATION.

I did try adding a new Chrome profile like you suggested by it did not work. I wonder what their migration strategy is for users that still see the green check boxes on Chrome???

Thanks for your help.

[bjm]

@gls555

I did try adding a new Chrome profile like you suggested by it did not work. I wonder what their migration strategy is for users that still see the green check boxes on Chrome???

I imagine like all things Norton…updates/changes are released in a phased manner.

care to try Bitdefender Traffic Light [here]

[gls555]

Thanks for recommendation. I will review and may try.
GS

[xioni]

the green check marks are missing for me as well on Chrome and Firefox. the new norton UI is confusing as hell. revert this back. the developers clearly did not know what they were doing with these changes and messed everything up

[GordonWhitehead8843]

So basically, we are paying Norton at least the same amount of money for less product. Sounds par for the course nowadays.

[NW_User]

Re Norton Safe Web and the Green Checkmarks on any browser. When the checkmarks do choose to appear, they are incomplete, different from the past. When you hover over the mark, it shows the address at top okay, then the “Safe” when safe okay, continuing down it does NOT show the "threats:0 that is missing is not okay, and below that it shows “Norton” in the bottom left corner okay, but in the bottom right corner should be a link to view the “FULL REPORT” but that is missing also not okay. Either Norton knows but hasn’t fixed this problem or Norton checkmarks were hi-jacked or hacked – and this is the case with Firefox and MS Edge browsers. (I tried Chrome and the green checkmarks wouldn’t work so I don’t know what the checkmark search icon looked like.)

[bjm]

@NW_User

Re Norton Safe Web and the Green Checkmarks on any browser. When the checkmarks do choose to appear, they are incomplete, different from the past. When you hover over the mark, it shows the address at top okay, then the “Safe” when safe okay, continuing down it does NOT show the "threats:0 that is missing is not okay, and below that it shows “Norton” in the bottom left corner okay, but in the bottom right corner should be a link to view the “FULL REPORT” but that is missing also not okay. Either Norton knows but hasn’t fixed this problem or Norton checkmarks were hi-jacked or hacked – and this is the case with Firefox and MS Edge browsers. (I tried Chrome and the green checkmarks wouldn’t work so I don’t know what the checkmark search icon looked like.)

Yes, appears Norton made some changes.
Chrome v132.0.6834.160
Norton Safe Web v3.24.0.1

====================================================

Are you running an ad/content blocker? Please see here

=====================================================

Norton Safe Web extension has stopped providing the ratings to all search engines except for Norton Safe Search.

Moving forward, the Norton Safe Web extension will stop providing the ratings to all search engines except for Norton Safe Search.

To continue to see site ratings, install the Norton Safe Search extension.

Protect your searches with Norton Safe Search is notice for Norton Safe Web users that the Norton Safe Web extension will stop providing the ratings to all search engines except for Norton Safe Search.

To continue seeing site ratings, Norton Safe Web users will need to install the Norton Safe Search extension.

Norton Safe Search is a search engine focused on online security that helps protect users from visiting phishing and other risky sites that may appear in search results. It uses Norton Safe Web technology to rate websites according to their safety.

Norton Safe Search works like most search engines, but with an added layer of security. You can use Norton Safe Search to perform your online searches while easily differentiating safe internet websites from potentially harmful ones through the visible security ratings on the toolbar or in the search results.

When you submit a search query through Norton Safe Search, it will be directed to Ask.com where your query is processed and the search results are provided. Norton Safe Search does not provide any information about you to our Search Partners. As part of your use of Norton Safe Search, Search Partners may collect and/or ask you to provide certain information. Please see the Search Partner’s Privacy Policy located here at Ask.com for details on the type of information collected, how our Search Partner uses and protects the collected information, and who it may share such information with.

https://us.norton.com/products/safe-search

[NW_User]

https://searchsafe.norton.com/ – yes, I was using that. I miss the Report page for checking a url, it was an easy way to get to it.

[NW_User]

I have all three extensions on the Edge browser: Safe Web, Home Page & Safe Search. I just miss the link to the report page. It was an easy way to check out a url quickly, without opening https://safeweb.norton.com/ in another tab.