Norton Security Search Green Check Marks are missing

Norton 360 for Windows
1

Last night, the Norton safe search green check marks that appeared on Google searches next to web sites for the past 2 years are now missing. However, the green check marks do appear when I perform searches from the Norton Safe Search home page.

How do I re-enable this feature on Chrome?

Thanks GLS

1 Like
2

Hello @gls555
What Norton extensions installed/enabled + version?
Norton Safe Web?
Norton Safe Search?
Norton Home Page?

fwiw ~ as test 30-Oct-2024
search term norton called from address bar

Chrome v130.0.6723.70 + Norton Safe Web v3.23.0.21 + Norton Safe Search v3.23.0.20
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may be related:
https://community.norton.com/t/thread-for-version-24-xx-issues-and-suggestions/244131/122

3

Same thing on FIREFOX 132.0 (64-bit) - Norton killed the checkmarks even using THEIR search pages (fyi, Norton never showed any green checkmarks if I used Google on a firefox browser. Now I have zero checkmarks.

4

Hello @NW_User

care to try Bitdefender Traffic Light [here]

as always, your mileage may vary

5

Hello @NW_User

Chrome/Edge/Firefox webpage https://searchsafe.norton.com/ reports Norton Safe Search results with rating.
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as always, your mileage may vary

6

What Norton extensions installed/enabled + version?
Norton Safe Web? YES VER 3.23.0.21
Norton Safe Search? YES VER 3.23.0.20
Norton Home Page? YES VER 3.23.0.14

For the record, I have always had “green check marks” on Chrome. I have had this feature for at least 10 years. In fact on a new laptop, I installed Norton 360 and enable all browser extensions. On Chrome, the “green checks marks” are displayed and operate as expected.

So the real question is: Why and how would Norton trigger such a change to remove green check marks? Could it be because:

  1. Not all extension are installed on all enabled browsers on PC? My example is I cannot install Norton Home page on Norton Private Browser.
  2. A Norton product update caused the issue.
  3. A Google Chrome browser setup caused the issue.
    GS
1 Like
7

Hello @gls555

Chrome v130.0.6723.70 + Norton Safe Web v3.23.0.21 + Norton Safe Search v3.23.0.20
png_20784

png_20739

Hello @gls555

  1. my Chrome results (above) are with Norton Safe Web v3.23.0.21 + Norton Safe Search v3.23.0.20
    I’ll need to test Norton Home Page on Norton Private Browser.
  2. Norton extensions are standalone. I’m Norton 360 v24.10.9535. I’m seeing search results annotations on Chrome.
  3. Maybe, try a new default Chrome profile.

~ as test:

  1. called https://search.norton.com/protect from Norton Private Browser.
  2. Norton Home Page → Install
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8

image

by my read:
Protect your searches with Norton Safe Search reads like notice for Norton Safe Web users that the Norton Safe Web extension will stop providing the ratings to all search engines except for Norton Safe Search.

And to continue seeing site ratings, Norton Safe Web users will need to install the Norton Safe Search extension.

by my read:
regardless of whether Norton Safe Web users have Norton Safe Search installed now or not

9

Yes, BJM I got the same message that you did concerning extension will only provide ratings for Norton Safe Search.

I ONLY WISH NORTON WOULD HAVE PROVIDED ADVANCE NOTICE versus having users like me suffering through the analysis. They need BETTER COMMUNICATION.

I did try adding a new Chrome profile like you suggested by it did not work. I wonder what their migration strategy is for users that still see the green check boxes on Chrome???

Thanks for your help.

1 Like
10

I imagine like all things Norton…updates/changes are released in a phased manner.

11

Thanks for recommendation. I will review and may try.
GS

12

the green check marks are missing for me as well on Chrome and Firefox. the new norton UI is confusing as hell. revert this back. the developers clearly did not know what they were doing with these changes and messed everything up