Norton Secutity DeLuxe

My version was changed last year without notification from 360 Security Deluxe to a lower version named Premium. I experienced many problems with this version which I am not going to describe. My question is specific as to why Norton degraded my version? I have been a Norton subscriber since 2011 but will not continue past my current expiration date of May 2025. I thought that the Deluxe version had been discontinued but Amazon is advertising a 2025 version. Why was my account changed midterm?

Thank you.

AG

Bonjour @anaglezc

Votre question relève du domaine commercial. Je pense par conséquent, que le mieux serait de contacter le support Norton depuis cette page.

Ensuite, cliquez sur " My topic is not listed above" (écrit en bleu et situé au bas de la page).
Cliquez sur “Get help” au bas de la page.
Sur la page suivante il est suggéré de vous connecter. Si vous ne voulez pas vous connecter ou bien vous n’y parvenez pas, cliquez sur “Continue as guest” (écrit en bleu au bas de la page).
Enfin, sur la page suivante qui s’affiche, choisissez le canal de communication souhaité pour prendre contact avec le support (par exemple par chat).

fwiw ~ my location:
Norton 360 Premium is 10 devices here
Norton 360 Deluxe is 5 devices here

care to share your location?
Norton product branding/offerings/entitlements may vary by geo-location/country & by vendor.

I am in Florida, USA and I do not care about the 10 devices feature. I have 3 only. My question was specific, why was the program changed to a lower priced version? I also had the Deluxe version for the past 10 years or at least since its first release.
Thank you

afaik ~ Premium 10 devices is the higher priced version vs Deluxe 5 devices.

as to why: program change
fwiw ~ this process [here] works for me to reach:
Norton support via Social Support | Chat | Phone [here]

This was my mistake, I changed to Norton Premium in error. I want to know before I cancel my subscription if Norton Deluxe is still available. I may even combine it with Lifelock, but not if it is premium. The dashboard for Premium is too distorted and unfriendly. Please do not come back asking me for what system I have etc. That is too hard for me. Bottomline, I have had Deluxe since 2011 I think.

Thank you,

Ana

Norton 360 Premium v25.x up to 10 devices with 100 GB Cloud Backup is the same dashboard & under the hood as Norton 360 Deluxe v25.x up to 5 devices with 50 GB Cloud Backup

Norton 360 v25.x plans vary by # of devices and # GB Cloud Backup

Norton product branding/offerings/entitlements/features may vary by geo-location/country & by vendor.

Features of Norton 360 here

Norton Security 25.3.9983 for Windows is now available!

I do not see Live Updates in MyNorton to be sure that I have the windows patch, Any suggestion? Thank you

are you referring to the latest Norton 360 for Windows patch?