Norton Service process keeps hijacking the active window

Imagine you have a window open, say a browser… You right click to do something like copy a link, and without warning the right-click menu disappears, and the browser window you were viewing is suddenly acting like it’s not the active window. You click on the window and it’s active again.

I’ve been noticing this behavior since the latest 360 update, and I had to watch Task Manager like a hawk to notice it was a process called Norton Service suddenly jumping in CPU usage when the event happened. Is there going to be a fix for this soon? Because it’s subtly yet persistently annoying.

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and what Norton troubleshooting have you tried?

Since Norton processes can’t be directly ended in Task Manager, the most I could do was restart my PC. The problem persists. I know the issue didn’t occur prior to the latest update, and for security concerns I don’t want to roll back the update; the problem, while persistent and annoying, is not causing enough trouble to warrant any significant steps such as uninstalling, but I want Norton to be aware of the issue, and to also make a public post for anyone else having the same issue in case a fix is found.

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Hello @Jonathan_Lowe
Okay…fwiw ~ my Norton 360 clean install = ~15 minutes

LiveUpdate runs okay?
QuickScan runs okay?

maybe, try Troubleshooting? → Reset to Default &or Repair Norton
Note: Reset to Default resets Cloud Backup

maybe, try Record a performance issue &or Send debug logs

Using the repair feature has seemed to fix the issue, it has not repeated since.

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Thanks for posting your progress