Norton setup extracting error code 12002

[MUHAMMAD_YOUSAF]

When i try to install showing error 12002 internet connection lost

[bjm]

@MUHAMMAD_YOUSAF

When i try to install showing error 12002 internet connection lost

are you wired or wireless?
try to install what?
What is the full Message: &or Error:

Issue:
Detailed description:
Product & version number:
OS details:
Error message:
Supporting screenshots:

Error: “An error has occurred” when installing or uninstalling the Norton product [here]

Fix internet connectivity problems after installing Norton device Security [here]

[MUHAMMAD_YOUSAF]

opreating system is window 11 and i alredy fix internet issue both wire and wireless

[bjm]

Oh okay…already fixed.
Care to share what/how was fixed?

[MUHAMMAD_YOUSAF]

its working perfectly only error msg shown internet problem

[bjm]

@MUHAMMAD_YOUSAF

its working perfectly only error msg shown internet problem

What’s working properly?
it’s working properly, now?
but, it was showing “internet problem”?

[MUHAMMAD_YOUSAF]

My internet and pc is working properly but when i try to install norton 360 its showing error that can not download setup file please check your internet connection or try it again later error code 12002

[bjm]

@MUHAMMAD_YOUSAF

My internet and pc is working properly but when i try to install norton 360 its showing error that can not download setup file please check your internet connection or try it again later error code 12002

What security solution is installed/active now?

Fix problems downloading your Norton device security product [here]

AI Overview
If you’re seeing Norton cannot download setup file, please check your internet connection or try again later error code 12002, it means that your internet connection is likely preventing the Norton installation file from downloading properly; check your network connectivity, ensure your firewall isn’t blocking the download, and potentially try restarting your router or computer to resolve the issue.

Key points about error code 12002:

• Internet connectivity issue:

This is the primary cause, so verify you have a stable internet connection and can access other websites.

• Firewall interference:

Your firewall settings might be blocking the Norton download; check your firewall settings and temporarily disable it to see if that resolves the issue.

• Proxy settings:

If you’re using a proxy server, check if it’s configured correctly and not interfering with the download.

• Norton server problems:

Occasionally, issues with Norton servers could cause download problems; check the Norton service status to see if there are any known issues.

How to fix the error:

• Check your internet connection:
  • Open a web browser and try to access a different website.
  • Restart your router if necessary.
• Adjust firewall settings:
  • Access your firewall settings and ensure that Norton is allowed to access the internet.
  • Temporarily disable your firewall to test if that resolves the issue.
• Verify proxy settings:
  • Check your proxy settings in your browser and ensure they are configured correctly.
• Restart your computer: Sometimes a simple restart can fix temporary network glitches.
• Try a different network: Connect to a different Wi-Fi network to see if the issue persists.
• Contact Norton support: If the problem continues after trying these steps, reach out to Norton customer support for further assistance.