Norton Software Updater

Norton 360 for Windows
1

Norton Software Updater shows I have 4 applcations that need updating, but when I click on to update nothing happens. I called two times, but I was told I have all the available updates. If I really do, why am I getting the message I have 4 availalble updates? I am paying for protection, but the messages I am getting don’t show this. I just recently renewed my subscripton…

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2

Hello Holly. The community recommends not using Software Updater as it can be inaccurate resulting in installing the wrong updates. Please use the OEM ( manufacturer ) of your software for updates.

SA

3

Hello @Holly
Since, I ignore Software Updater.
I’m curious…are those four programs - supported by Norton Software Updater?

Update your programs with Norton Software Updater [here]

4

I’m sorry, but I don’t understand who I should contact…These are listed: Adobe Shockwave Player, Skype, Windows Defender,and Windows Media Player. I don’t need Windows Defender as I have Norton. I don’t want Skype, but would like Windows MediaPlayer and possibly AdobeShockwave Player.

5

Holly. Wndows Defender definitions are done via Windows Updates on Windows.

You also show Shockwave player and Windows Media Player. Shockwave was discontinued by Adobe in 2019, for that reason its vulnerable and should be removed:
https://helpx.adobe.com/enterprise/kb/eol-adobe-flash-shockwave-player.html#:~:text=Adobe%20has%20discontinued%20Shockwave%20Player,Windows%20from%20the%20Adobe%20website.

Windows Media Player is also still supported by Microsoft. Update is as well through MS.

SA

6

Skype is also no longer supported as of November 2024. I would also remove it or update it as suggested below.
https://support.microsoft.com/en-us/skype/skype-version-updates-and-end-of-support-faq-517f90a3-845a-4e92-a2d1-26093453e350

SA

7

Is it safe to not update them as two are listed as high risk, Adobe Shockwave Player and Windows Defender (not using)? I do use Windows Media Player and also don’t use Skype.

8

FWIW!! I still use Windows Media Player without issues due to the protection of Norton. One thing of note regarding WMP is digital rights management will be a thing of the past soon, Microsoft will discontinue DRM which may cause copyright protected material to no longer play for legacy (older versions) of Windows and MP.

SA

9

Windows Defender is a part of Windows itself. With Norton installed Norton takes over many of its functions but Defender remains a part of Windows itself. Do not update it with software updater.

Skype and Adobe shockwave player can be removed. Don’t update those with Software Updater as well.

SA

10

What is your version of Windows and its build? Forgot to ask that initially.

11

Make sure Auto Update is disabled. Updater still runs & advises items need updating - do not update for reasons listed above. I had it set to OFF but it still updated a couple of apps and a Windows Preview Update. Checking settings, these still showed Auto Update as OFF. No way apparently of turning it OF - OFF

1 Like
12

Windows10 and Build 19045.5073

13

Thanks for the post back. I see you have a solution as well. Glad we could help. Have a good weekend.

SA

14

One of the things that is totally not needed with any AV is a software updater not within its ecosystem. Out of all the things that was taken away from 360. This is the bloatware thats left in? Just terrible.

No AV software should update any other software. Whether its system, or driver, etc. Why have this running taking up resources when Windows does it anyway? Whether its for inexperienced users or not. It still just as bad.

15

Remember auto update is the system not the scanning and remember also that to always disable the update not from norton then you dont now where the driver is from

16

In the Performance part of Norton Software Settings woud it be best to set it to Auto Update Off as Microsoft always updates ?

17

In the Performance part of Norton Software Settings would it be best to set it to Auto Update Off as Microsoft always updates ?

18

Hello @Holly

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19

I noticed on my control panel that Adobe Shockwave Player 12.1 was installed on 05/30/2020. Should that one be uninstalled?

20

Yes