Norton Subscription Expired?

Hello, first time poster on this forum.

The problem I'm having is my norton subscription is saying that is expired when it shouldn't be.  I tried using the "Subscription Status" resolution that I found worked for many other posters, but it just tells me that I have 0 days left.  I am running windows 7, and I have the 2011 version of Norton.  Help would be appreciated :smileyindifferent: