Norton Support is NON RESPONSIVE!

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1

I keep trying to get Norton Support Live / Chat and nothing is showing up.    Norton on my Windows system went away, then system would not boot properly and took much more time than usual.  I was able to get system booted, and made sure that all updates were up to date.  They were.  Now, Norton has decided to disappear.  It is not in my processes or anything.  I logged into Norton, reinstalled.  Rebooted.  Still, nothing.

I have tried contacting the Cha with Norton Support.  They must be on vacation because no chat is showing, and I have been trying/waiting for it to come up for over 30 minutes.  NO Norton Support!

Where are the Norton Support Folks?

 

2

Hello

I saw a thread that said the issue with Chat program was reported to the Forum Admin. according to another Guru.  Perhaps the issue with chat is not world wide.

Have a Good Night and Happy Holidays and

Thanks.

3

SNeil can you get a chat session up now? Clear your browser caches and cookies. Try again and let us know your results please.

Cheers

4

Thank you for checking.   System was not working at the time.  No support available to me.  No reason given.  

5

Hello Steven. I just had a "Test" session with support via chat to validate the chat support system is working. It indeed is.  What is the geo-location you are attempting to contact support from? Also what is the Norton product you have installed, what is your OS and its version? What browser(s) are you using? Have you disconnected from the internet and performed a full system scan?

Edited: Chat session info is below

System:  Welcome to Norton Support, my name is Jaspal B. Please give me a minute to go through the information you have provided.

 Jaspal B:  Welcome to Norton Support xxxxxxxxxxxx. My name is Jaspal B. I will certainly help you with the issue. While I am reading through your case details, could you please provide your active email address and phone number? I apologize for asking it again.

 zzzzzzz:  Hello Jaspal. I am a support Guru on the global support forums. Username SoulAsylum. I am testing the chat services to ensure it is indeed working before giving the forums a response.

 Jaspal B:  Hello, xxxxxxx.

 Jaspal B:  Please take note of case number xxxxxxxxxx for future reference. You can contact us back with this same number if this chat session is disconnected.

 XXXXXXX:  My email is xxxxxxxxxxxxxxxx phone is xxxxxxxxxx

 Jaspal B:  Thank you. If in the future you need to contact us again, please use the same email address. This way we can keep track of your case and assist you quicker.

 XXXXXXX:  I will and thanks for the privelege of your time and assistance. Cheers!!!!

 Jaspal B:  You are most welcome.

 Jaspal B:  Is there anything else I can assist you with?

 xxxxxxxxx:  No sir have an awesome day

Cheers