Norton toolbar causes ebay problem with Firefox

Norton Security | Norton Internet Security
1

When I try to ask a seller a question on ebay, I have to enter a code displayed on the screen. The code is ALWAYS rejected when I use Firefox. It was happening in the previous version and still occurs in the newest version. I turned off all of the Firefox add-ins one by one until I found that Norton Toolbar is causing the problem.  Any solution?

 

Windows 7 64-bit

Norton Internet Security 2012

Norton Toobar 20012.5.2.5

Firefox 10.0.2

 

I'm having the same problem posting this with Internet Explorer!

2

can you plzs all so tell us what norton 2012 you have by going too about

 

 

 

you sould have norton 19.6.1.8

3

Hi,

 

Rejected in the sense? 

Do you see that field autofilled automatically with any other characters by identity safe? If that's getting autofilled, it would be highlighted.

 

Regards,

Prasanna

4

I see the same problem. It's been doing it for a while and I was blaming Ebay.

It's a Captcha code entry where you enter a 6 digit number that is shown in order to send a message, and every time it comes back and says it's invalid. (Sometimes after about 10 tries it would work).

 

I just went on Ebay and tried it again - 3 tries and it didn't work - turned off Norton toolbar and it worked !

 

I have latest version of NIS (19.6.1.8 ) and Firefox 10.0.2

 

I don't have any auto-fill function turned on.

 

5

Thanks Dave for confirming that others are having this problem as well.

 

Snowstorm, I am running 19.1.6.8.

6

Hi,

 

Can you please provide the URL(complete link) when such an incident occurs again, that would help us to get more info about this problem.

 

Regards,

Prasanna

7

Hi Prassana,

 

Cannot give you a URL for this.

First you need to be logged in to Ebay, and then go to an Ebay auction.

At the bottom of the auction page there is a link for "ask a question".

This takes you to the page we are having trouble with.

There is a box that says "please enter the verification code shown in the image".

It is a 6 digit number and every time it comes  back and says it was not correct.

8

Hi Dave,

 

Thanks for reporting the issue and thanks for the repro steps.The issue was reproducible and we are following it up with a bug.

 

Regards.

Prasanna