aiwhen i click on the vault in norton toolbar, it usually opens after i give password. now all is says "system restart". what does that mean. restart and try again? tom thanks in advance for any advice.
Hi shadow1942,
I'll start out by assuming you are using a Online (Cloud) Vault. That vault is tied to a Norton Account. In order for your wife to have her own Cloud Vault , she needs her own Norton Account.
See the first FAQ in the this link in order for her to obtain a Norton Account and then configure her Identity Safe.