Norton tricky me, they do not allow me to refund/cancel, need to contact support team but only Chat bot no human. What I can do?

S_CHINDS · December 19, 2024, 10:28pm

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract:

Detailed description:
Norton tricky me, they do not allow me to refund/cancel, need to contact support team but only Chat bot no human. What I can do?

Product & version number:
VPN

OS details: Windows

What is the error message you are seeing?
Cannot contact human, need to refund/cancel

If you have any supporting screenshots, please add them:

NORTON not allow to attach media to the post
HOW TO ADD ITEM???

bjm · December 19, 2024, 11:00pm

Hello @S_CHINDS

fwiw ~ this process [here] works for me to reach human:

Norton support via Social Support | Chat | Phone [here]

========================================

++++++++++++++++++++++++++++++++++++++++++++++++++++

Please try uploading image to https://postimages.org/
Please try copy Direct link: and paste (space characters to break link) with your message.

for example:

https: //i. postimg. cc/FRDnZ2Zr/png-20065. png

or try Preformatted text </> to break link
https://i.postimg.cc/FRDnZ2Zr/png-20065.png

bjm · December 19, 2024, 11:05pm

Hello @S_CHINDS

================================================

Norton Cancellation and Refund Policy [here]
How to request a refund for an annual renewal fee [here]
Norton annual and monthly subscription refunds [here]

Important subscription, pricing, and offer details:

Details: Subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement. For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless canceled first.

Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.

Cancellation and refund: You can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For details, visit our Cancellation and Refund Policy. To cancel your contract or request a refund, click here.

https://us.norton.com/

====================================

bjm · December 20, 2024, 8:55pm

Hello @S_CHINDS
Please post progress

Norton tricky me, they do not allow me to refund/cancel, need to contact support team but only Chat bot no human. What I can do?

Announcements