I had a virus on my computer and called Norton. after six different people worked on it they said that they had it fixed. when I rebooted it would not let me in even in the safe mode. Then came the scam. "OH WE CAN FIX IT FOR $99.99" After they screwed it up now they want me to pay for it. Don't fall for this scam. Get rid of Norton. Just think of all the people they do this with that never gets reported. And by the way it cost me $475 to fix what they screwed up