My icons in the notification tray are removed when I run the clean disk. They will regenerate after a reboot. How can I prevent them from being removed when running clean disk.
No! That did not address the issue, but thanks for trying.
It is the clean up tool in the new 2010 Norton Utilities. When I run the Clean Your Disk tool it cleans away the Icons in the notification tray. The settings you referred to have nothing to do with it. There are three options after you run the clean disk tool. a) refresh b) restart c) continue "restart later". If I click continue they stay there. If I click refresh they disappear. If I click restart they reappear just the same as a reboot would do. The way I understand it is that if you want the clean disk tool to fully do it's job you either need to restart or refresh windows and explore. But if I don't want to reboot all the time then I should use the refresh but it wipes away needed icons in the tray.
I was hoping someone knew of settings within Norton 14.5.0.116 Utilities to set so not too clean away the Icons.
I have been using Norton System Works since 2002. Thus far I think I prefer to go back to my 2006 System Works if only it would interface with the new versions of Norton Internet Security (2009 and 2010) I believe it had more and better tools.
Hi Jeb,
I understood exactly what you are talking about. What I was suggesting is that possibly there was an interplay between NU and these settings which might be causing the icons to disappear during the refresh activity.
However I have done a bit more testing myself in the meantime and see that this is not the case after all.
Here is what I have found. I monitored the running processes during the Clean Disk operation and the subsequent refresh. During the refresh, sure enough several of my icons disappeared, however the number of running processes remained the same. What this means is that no processes are being shut down but the icons are still disappearing.
As a software engineer I recognize this as a BUG. This should NOT happen. I will report this to a Symantec contact.
There are no settings to prevent this because quite simply put, it should not happen at all.
Thanks for bringing this to light.
Allen
Hi Jeb,
By the way I also found that when I have IE running, of course NU will ask if I want to shut IE down for the clean to be complete. If I select NO to this, IE gets shut down anyway when you do the refresh activity. I believe this also should not happen since I explicitly chose to leave it running. E.g., it should do whatever clean operation it can (understanding that some stuff cannot be cleaned while IE is running) and should also honor the fact that I chose to leave IE running and NOT shut it down during refresh.
Allen
Message Edited by AllenM on 12-26-2009 04:05 PM
Another thought on the disappearing icon issue. I don't know what method NU uses to do this refresh but I think it is possible this could be a Windows issue instead of NU. NU might be making some system call into the OS to do the refresh and not actually controlling the refresh itself.
This could either be an NU or Windows issue.
Allen
Message Edited by AllenM on 12-26-2009 05:35 PM
Thanks Allen
I had not thought to watch the processes. I had to do that back when Norton first came out with their sonar. I have dial up and when the quick scan started after def update their was one point during the scan my computer would freeze up and I found (by watching the processes) that it was when sonar was trying to communicate to Symantec web site. It would pass if I wasn't doing anything else.
Anyhow back to topic. I appreciate you interest in this matter. I do not believe it is an issue with windows because It has never happened before this new install of Nu 14.5 . Primarily it is my creative volume control icon in the tray that I need. Longer story but it is the only access to my (full) volume control and to the creative player and such other than going into windows explore and find the volume control exe. file (pain). That is just how it is, I can access the player okay but not the volume control without the icon. Not to get off track but to say why my concern to loosing the icons.
I like to think I'm familiar with my computer, I had it since 2004. Pentium 4 hyperthread 3.00GHz 1gig ram XP S/P 3
I think for now, until we find a solution I will only click the continue and shut it down at night and that should suffice though not as it should be, like you were saying.
My icons in the notification tray are removed when I run the clean disk. They will regenerate after a reboot. How can I prevent them from being removed when running clean disk.
Hi Jeb,
FYI: I have reported this to Symantec so let's hope for either a fix at some point or further data if it turns out to be something other than NU. I do know my contact is on vacation and this is relatively minor (all things considered) so I would not expect a fix or update quickly but he is very good at following through on reported issues.
Allen