Hi Community,
I am facing a problem with Norton Utilities Ultimate. I just purchased a subscription and the order appears in my account. However, there is no straight way to activate/install it. It simply does not in the list of my subscriptions. I had a trial installation which ended in January 2025. In the order detail there is a renewal code, however, it seems to be to short, when I try option “Enter product code”. Anyone knowing this problem and having a solution?
Thanks and so long
- Norton Product Key/Activation Code: Typically a 25-character alphanumeric string used for initial setup or activation.
- Norton Renewal Code: Could be a shorter, 19-character code used to extend an existing subscription.
AI responses may include mistakes.
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Download and install Norton Utilities Ultimate here
Uninstall Norton Utilities Ultimate here
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Enter your Norton product key here
Look in your Norton Account and click on My Subscriptions at the top right. Find your Norton Utilities subscription and click on Download or Share. That will initiate the installation process for you.
Hi, thanks for contact.
But it is not that easy. As I said, it does NOT appear in my subscriptions, but it is in my order history. The only subscription I can see, is the 60-days-trial, which ended in Jan. 25. When I click there on “Produt Key” I am asked to provide a 25-digit product key. However, the prolongation key in the order only has 20 digits and does not lead any further 
and you’ve clean uninstalled / clean installed?
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Please review: Contact Norton Support [here] &or [here]
Note: Norton support access/presentation may vary.
The idea is to get past Norton presets & bots.
Note: type “agent” three times to reach = human agent
Chat dialog offers attach screenshot.
You could also look in your Norton Utilities product for a Renew button. Click on Settings on the left bottom and scroll to the right at the top so you see My Subscription. Then see if you see Renew where my image shows Active. If you do see that it should take you to a renewal page where you can enter the renewal code you received.
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Hi Peter,
good idea, but unfortunately the app is not installed anymore on my computer. However, in my Norton 360 when I click on “Store” it shows me that I have a valid Utilities subscription ???
Did you get your renewal key by email? If so, scour through that email for a link to enter the key. If found, try that.
Also, where did you purchase a renewal key when this is a new subscription you are trying to set up? You probably should have just purchased a new product key which would have the 25 characters you are being asked to enter. You are probably going to have to use the information in bjm_'s post above to contact Norton Support to sort this out for you. They should be able to exchange your renewal key for a new product key.
Hi Peter,
yesterday I wasn’t able to get an agent in the chat, because they always requested a session code which I should generate through a link they sent. However, this did not work. I tried again a few hours ago and I was put through to an agent immediately (w/o code). They cancelled and refunded my purchase immediately and helped me made a proper buy. So, all good now, thanks a lot for your help!
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Great news. Thanks for posting back.