Norton Utilities purchased but can't be activated

[peterweb]

@Olaf_Bernhardt

Hi, thanks for contact.
But it is not that easy. As I said, it does NOT appear in my subscriptions, but it is in my order history. The only subscription I can see, is the 60-days-trial, which ended in Jan. 25. When I click there on “Produt Key” I am asked to provide a 25-digit product key. However, the prolongation key in the order only has 20 digits and does not lead any further

You could also look in your Norton Utilities product for a Renew button. Click on Settings on the left bottom and scroll to the right at the top so you see My Subscription. Then see if you see Renew where my image shows Active. If you do see that it should take you to a renewal page where you can enter the renewal code you received.