I have an Norton 360 Premium suscription, with automatic renueval, from 5 years now. I have too an Norton Utilities suscription, that has finish the support on 09/30/2020. Because I´m from Paraguay, I´m not elegible to the free upgrade to the Norton Utilities Preimium. Most of the countrys of LA are granted. Please, include me or Paraguay. I think I´m a good costumer.
Export rules from the US can be quite specific for legal/political reasons. Different countries in the same area can have different access to US developed software.
I'll escalate your thread to see if you can get any clarification of availability in your country.