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Issue abstract: bloqueio de virus update
Detailed description:em uma de minhas copias esta blouqeando o update
Product & version number:
OS details:
What is the error message you are seeing?
If you have any supporting screenshots, please add them:
Hello @MARIAGG_REIS
Product & version number:
OS details:
What is the error message you are seeing?
If you have any supporting screenshots, please add them:
To help troubleshoot this, could you share a bit more?
- Which Norton product are you using? (e.g., Norton 360, Norton Antivirus Plus, etc.)
- What exactly happens when it tries to update? (error message, stuck at a certain %, or just silently fails?)
- Is this on Windows, Mac, or another platform?
- Does it affect only one device, or multiple?
- What platform is affected? (Windows, Mac, Android, iOS?)
- Do you see any specific error message when the update fails?
- Is it the LiveUpdate that’s blocked, or the full product update?
- Have you already tried the usual steps (restart, run LiveUpdate manually, etc.)?
Are you Norton 360 for Windows?
W11/10 machine → Restart (not Shut down)
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fwiw ~ my boiler plate:
If your Norton is not working as expected and you’ve tried Troubleshooting → Reset to Default &or Repair Norton & clean re-install Norton 360…then…reach out to Norton support.
Note: Reset to Default resets Cloud Backup
Maybe, try Troubleshooting → Record a performance issue &or Enable/Send debug logs
Hello @MARIAGG_REIS
Care to share your progress
