Is shows in my account and I am able to download and run the install program.
Then, the VPN cannot be found anywhere on my PC. Not anywhere in Norton 360, there's no icon for it anywhere and it is not listed in Task Manager (see below).
If your subscription includes Norton Secure VPN but you cannot access the feature, your Norton product is in the Classic view. Access to certain features is available only through the My Norton window. In such cases, you may have to switch between the My Norton window and the Classic view.
the VPN cannot be found anywhere on my PC. Not anywhere in Norton 360, there's no icon for it anywhere
If your subscription includes Norton Secure VPN but you cannot access the feature, your Norton product is in the Classic view. Access to certain features is available only through the My Norton window. In such cases, you may have to switch between the My Norton window and the Classic view.
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What's your geo-location/country? Are you United States?
Maybe, I can post Norton Official Support phone number, if you want.
The problem is that I see NOTHING in 360 saying a VPN is a feature in the product, or is active or anything about it. And as with all VPNs I've used, I'm sure there will be times when I need to turn it off.
I certainly appreciate your help, but how do I reach Norton support directly?
If you have Norton 360 you do not need the standalone Norton Secure VPN app. In fact, sometimes it causes conflicts because of the included VPN feature in 360. The exception to this is if you are in a market where 360 does not include the VPN.
Your image appears to be from Task Manager. The 360 VPN feature does not show up as a separate process. I just checked and the Standalone Secure VPN only shows when the VPN is active.