katemack wrote:
I have no idea what has happened. My Norton seemed so have disappeared - the icon was still there, but it wouldn't open or scan. I didn't realize this until I went to open it (says the last scan was 4/2). I did have to do a system restore this past week, but I don't know why that would kill the antivirus that has been on there for 4 years.
I went to do the uninstall/reinstall option and it wouldn't get past the initializing. Dowloaded the removal tool which seemed to work and am now stuck again on the re-install. It's just on the initializing screen with the yellow bar going across and has been this way for a few hours now.
What to do? I am very frustrated and for the $ this has cost me in renewals the past 3 years I cannot believe I can't get a real person to help without paying more. Can anyone out here suggest something please?
Hi katemack,
I believe the answer to your problem may be the words I changed to red in your response. System Restore will often break Norton as the definitions and the updates are often built on previous updates. If you revert back (even a few days) it can mess up he sequence of updates and thus break a path that was built on.
In this case I feel your best bet would be to attempt a clean install of Norton 360.
If you use Identity Safe for your Logins, please back it up (export) the data so it can be Restored (Imported) after you install a fresh copy of N 360.
Plese remove the copy of N 360 you have installed, using the Control Panel uninstall via Add/Remove or Programs & Features.
(If the program does not exsist, attempt to continue with the NRT below)
Download and run the Norton Remvoal Tool once and reboot after it is completed. The NRT can be found here: https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&d......
Download a fresh copy of N 360 from here:
N360 V6 Standard- www.norton.com/n360s_6
N360 V6 Premier - www.norton.com/n360p_6
Once installation is complete, open N 360 and manually Run LiveUpdate as many times as necessary for it to respond "no more updates available". If a reboot is requested, reboot and then continue to Run LiveUpdate until it responds "no more updates available" and then reboot one last time.
Once totally updated, don't forget to Restore/Import your ID Safe data.
Please keep us posted.