Last week I re-initialized my hard drive and re-installed my Vista OS from scratch. Windows 7 is not certified on my hardware.
Outlook2007/Norton360 used to filter all of my emails very good. Since the reinstall N360 does NOT filter spam at all.
On the phone with tech support and with a Norton360 case manager I am told that gmail imap settings using port 993 SSL for incoming, and port 587 TLS for smtp, are NOT COMPATIBLE with Norton360.
I have emailed the Norton case manager twice asking for a statement of intentions on providing a fix for the problem - no response at all.
So unless Symantec redesigns their product to read and process my folders (Inbox, unread email), Norton360 is useless for anti-spam.
Gmail recommends IMAP settings of 993/SSL and 587/TLS, which are great because they are "secure". Norton which markets itself as a "Security" company is incompatible with these secure gmail settings. Gmail is perhaps the largest email provider in the world! Norton360 6.0 anti-spam does not work with it!
During the phone calls with Norton tech support and from the Norton case manager it was told me that Norton360 6.0+ does not support anti-spam when Outlook 2007 is using ports 993/587. Norton360 6.0+ only supports ports 25/110.
Last week I re-initialized my hard drive and re-installed my Vista OS from scratch. Windows 7 is not certified on my hardware.
Outlook2007/Norton360 used to filter all of my emails very good. Since the reinstall N360 does NOT filter spam at all.
On the phone with tech support and with a Norton360 case manager I am told that gmail imap settings using port 993 SSL for incoming, and port 587 TLS for smtp, are NOT COMPATIBLE with Norton360.
I have emailed the Norton case manager twice asking for a statement of intentions on providing a fix for the problem - no response at all.
So unless Symantec redesigns their product to read and process my folders (Inbox, unread email), Norton360 is useless for anti-spam.
Gmail recommends IMAP settings of 993/SSL and 587/TLS, which are great because they are "secure". Norton which markets itself as a "Security" company is incompatible with these secure gmail settings. Gmail is perhaps the largest email provider in the world! Norton360 6.0 anti-spam does not work with it!
I suspect you were in fact using ports 25 and 110 previously. No version of any Norton product has ever supported IMAP or email scanning of encrypted ports, to my knowledge.
Gmail recommends IMAP settings of 993/SSL and 587/TLS, which are great because they are "secure". Norton which markets itself as a "Security" company is incompatible with these secure gmail settings.
If Norton could eavesdrop on your encrypted connections, they wouldn't be very secure!
IMAP -Internet Message Access Protocol, is a method of accessing electronic mail or bulletin board messages that are kept on a (possibly shared) mail server. In other words, it permits a "client" email program to access remote message stores as if they were local. For example, email stored on an IMAP server can be manipulated from a desktop computer at home, a workstation at the office, and a notebook computer while traveling, without the need to transfer messages or files back and forth between these computers. In simple words, the mails through IMAP gets downloaded in IMAP server, remains there until it gets deleted. So the scanning for Spam/Junk emails is actually required on the Server side, not the client side(individual computers) which you use. For that purpose, AntiSpam should be installed on server side.
SSL uses the public-and-private key encryption system from RSA, which also includes the use of a digital certificate. It includes a cryptographic system that uses two keys to encrypt data − a public key known to everyone and a private or secret key known only to the recipient of the message. Using SSL/TLS encryption makes your user name and password unreadable as it travels from your computer to the mail server. Most anti-spam programs (including Norton products) won't be able to scan encrypted traffic as they don't have the "private or secret key" to decrypt the information, and therefore can provide no control over what content is sent in and out of organisations' networks via SSL. But they may intervene to prevent encryption from being used on POP and SMTP connections.
Harry, I did not expect this kind of response from a Symantec employee. Explaining the problem may be preventing you from seeing a solution. Please think of the possible, not the problem.
Gmail is perhaps the largest provider of email. Norton may be the largest anti-spam software in the world. They should work together. If they don't (and they currently don't), we should find a way.
I am asking Norton360 to change, to redesign, to work with Gmail IMAP SSL configurations. Make Norton360 connect to Gmail and recognize spam and deal with it - prior to me getting 1000's of garbage emails.
Perhaps prior to MS Outlook connecting to my Gmail accounts, Norton360 should be given pre-connection event in which Norton360 firstly connects, reads my email on the Gmail server, recognizes the spam, deals with it, and then allows the MSOutlook connection to continue.
MS Outlook should provide Norton a pre-connection event. Norton360 should make use of it to deal with SPAM.
Then I my statement would be wrong and we would both be much happier!
Are you getting a lot of spam from your Gmail accounts? I get VERY few to deal with, and most of them are falsely flagged by my Thunderbird email client. Gmail has it's own anti spam filters running, that you help teach if you do get spam by confirming the spam status.