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I am a new user and have just installed Nortons Ghost 14 . It has backed up my files on to an external drive and into the usual file Backup Data folder ok, but I am unable to restore or open any of the files. The files have names strange names like 1c8efe12a02de9 and are FBF file types. I have tried to open with recovery point browser and also just by selecting them, all with no success. . I get an error message “Error ED800012 The internal structure of the image file CRC check or frame Header is invalid damaged or unsupported”.
I have read through the on line manual but it hasn’t help me to solve the problem
Does Any one have any suggestions please ? - Fizzer
I have the same issue if I let the image get verified adter creation. If I deactivate this option everything works fine. So this clearly looks like a bugand seems to have been discussed in other forums already:
https://forums.symantec.com/syment/board/message?board.id=besr_general&message.id=210
I have the same problem.
Made images from several different computers to a brand new Netgear ReadyNAS+ RAID.
PC's are different, both Thinkpads and DELL desktop. Both SP2 and SP3.
And now when we need a recovery I figure out that they all report EP800012.
Very disappointing.
Are you trying to open the .FBF files in the recovery point browser or are you trying to open the images (.v2i files)? If it's teh .FBF files you can't open in the recovery point browser as those are not image files (nor recovery points). The recovery browser accesses the .v2i files that are your images.
It is the .v2i file that I use.
They open nice and fine in browser when double clicked.
But when trying to restore or verify, they fail.
Did you check the verify integrity option when creating the image? A CRC check means that some portion of the image is corrupt.
HI, I too has the same problem recovering the Backup or in system restore only, did the image verfiy and it return the same error.
if the image is corrupted,
1.how come we are able to see or recover ind files and folders thru Recovery point browser.
2.if the image is corrupted how come ghost 14 says it is successfull.
based of the backup status only people like me had changed the system stage or did changes and when tried to restore back, it is a nightmare. very upset.
beside this version 14 doesn't support .gho extension for restoring or backup
No way to backup using Recovery disk, must install the software on the c and backup.
If you can see files and folders, it means that the entire image is not corrupt.
When you set up a backup job or a one time backup, there is the "verify recovery point after creation" option that you can check. This would validate the image on creation. Otherwise you are delaying verification till you attempt to restore.
I understand the complaint about lack of .gho support, and I have passed this along. As to the other item, the Ghost Solution Suite (Enterprise product) still supports that method of imaging.
This error message indicates that there may be errors on your image/disk. I would recommend that you run CHKDSK on your drives to find errors:
http://service1.symantec.com/SUPPORT/powerquest.nsf/docid/2004066687571562
If there are still problems after running CHKDSK, you can also choose the option of Skipping Bad Sectors in Norton Ghost. Please let me know if this helps. Thanks!