Norton’s Japanese website chat support is unavailable.
This has been unusable for about six months.
Chat support is available from the English site, but translating and connecting to someone who understands Japanese each time is a hassle.
Online help chat support is one of the services included in the subscription; please fix this as soon as possible so that it can be used on any country’s website.
I’ve contacted Norton’s official phone help, and they say they are currently working on a fix.
However, I’ve been waiting for six months; please fix it quickly.
Developers, please contact your engineers and address this issue if you see this thread.