Not All Logins Showing Up

Norton Security | Norton Internet Security
1

I'm using N360 with IE7 and Vista on new HP.  No problems with N360 since install this past summer until this week.  If I click "Cards & Log-ins" only two logins and my ID cards show while there are several hundred in the database.  If I click "Norton" "Manage Log-in" the entire database of logins is there.  I have an old backup.npm that is 12mb in size.  I just launced a new backup and the new backup file is 4.5mb.  I don't want to restore from the older backup file since I have many new logins since then.  What's the deal? Many thanks!

 

 

 

 

2

I appreciate the post.  When I click 'Cards & Logins' there are only three logins there, the same three I created yesterday.   When I click 'Norton/Manage Logins' I see several hundred in the database going all the way back to when I installed N360 PLUS the three I created yesterday.  My first thought was to simply back up and restore the NPM file, but when I back up the current NPM file it is 1/3 the size of a backup I created several months ago which leads me to believe the 'Cards & Logins' is pointing to one database while the 'Manage Logins' is pointing to another.....very frustrating. 

3

 

Have you got the latest version of V360 v3 installed ?

Go to Norton window  --  Help & Support  --  About,  I think latest is vers. 3.5.2.11

If not, click on 'Run Live Update', at bottom of Norton window. you may ask you to 'Restart' if it change version.

Some vers updates have to be got by running a Manual update.

Wouldn't hurt to do Manual update anyway.

 

 

 

4

Hi BarefootUser,


Greetings!!!


After running the Liveupdate, can you please open Settings -> Identity Protection -> Manage Log-ins window and select the login which is not displayed in the “Cards & Log-ins” menu and check the option “Enable log-in to be auto-submitted”? If the setting is not enabled please enable it and verify the “Cards & Log-ins” menu. Please let us know whether this solved your issue.

Thank you.

 

Best regards,
Adolf

5

Thanks, Guys!  I will do the Liveupdate and report back on the results.  Thanks again for taking the time to render assistance, John

6

U r not alone.   Same problem.

Using 360 v-3.  had same problem w/ earlier version, then I just updated my subscription 2 days ago.  All up to date.  Using Vista 32, Home Premium.  Newer 1 yr old laptop from Dell.  Same problem with older desktop using WIN XP.

 

I have about a 5% loss from the complete list in  Norton/Manage Log-ins  vs/  Cards & log-ins.  Been bugging me for more than 6 months.  One site lost is Costco.  I have tried deleting some sites,  then reconnecting and re-registering.  No luck.  Everything else looks correctly selected.  I did migrate form Version 2 to 3,  then a delete program to install new Version3. 

 

Any New Ideas Out There ??

7

Man, I finally gave up and restored the NPM file from a much earlier backup.  Of course I lost everything added since the last full "good" backup.  I guess I will start backing up every week so I won't have so much data entry to do later...if this ever happens again. 

 

What still baffles me is why the 'Cards & Logins' database was different from 'Norton/Manage Logins' database. Being an old programmer from the 80s and 90s, I can see how the first database could be a subset of the second database using a "marker" pointing to all data after a certain event, I just don't understand how (or why) it did it on its own.   Perhaps the answer will be evident somewhere just short of the fullness of time.

8

Barefoot User

 

Hope your problem is solved.

Good Idea to do regular backups of your Identity Safe Data.

Also to copy the .NPM file to a Memory Stick, in case you have a problem with your Hard Drive.

 

 In case you weren't aware of this.

The .NPM files from NIS 20xx can be restored into N360, and vice versa.

And if you copy them onto a memory stick, can be transferred to another PC, whether XP, Vista or Windows 7.

 

But always keep in mind my ealier Note.

All previous data is deleted before it installs your backup data.

 

I have suggested in a previous post that Norton include a 'Merge' option in the Restore setup.

This would make things a lot easier and simpler.

 

Have fun.

Message Edited by boneidle on 05-01-2010 04:04 PM
Message Edited by boneidle on 05-01-2010 04:06 PM
9

HI boneidle,

 

"I have suggested in a previous post that Norton include a 'Merge' option in the Restore setup.

This would make things a lot easier and simpler."

 

That is actually a very good idea! :smileywink:

 

To make sure that does not get lost in the shuffle I would recommend making that suggestion in a thread all its own and perhaps in () even put the words Product Suggestion or some such.

 

I have done this with a couple of things to help draw attention to it more from Symantec employees.

 

I think there is a risk it won't be seen if it is just embedded in some longer thread.

 

My two cents worth.:smileywink:

 

Allen

10

AllenM

 

Thanks for the pointer.

Have started thread in this, N360, forum.

 Although this needs to be included in the NIS product as well.

 

 

11

Hi boneidle,

 

Just to cover the bases I would suggest doing pretty much the same post in both forums. You could just specify that your suggestion applies to both N360 and NIS but it is probably safer to just have a separate thread in both forums.

 

Allen

12

I'm using N360 with IE7 and Vista on new HP.  No problems with N360 since install this past summer until this week.  If I click "Cards & Log-ins" only two logins and my ID cards show while there are several hundred in the database.  If I click "Norton" "Manage Log-in" the entire database of logins is there.  I have an old backup.npm that is 12mb in size.  I just launced a new backup and the new backup file is 4.5mb.  I don't want to restore from the older backup file since I have many new logins since then.  What's the deal? Many thanks!