Not Happy

Order date   I never ordered a renewal. I never gave permission for Norton to take money out of my bank account

6/22/2023

Product/Service

Subscription Renewal (1 Year Subscription) +2 more

Order number AP1470683644 Order status In Progress

Order Details Receipt Terms of Sale

Subscription Renewal (1 Year Subscription)

Product Key XX3PV44HJW######BWF9TP6Y8

Product Serial Number 7KB#####GG6

Router Serial Number Available After Shipping

Status Processed Expires On 7/26/2024. AUD $99.99

Norton™ AntiTrack Subscription Renewal (1 Year Subscription)

Microsoft® Windows®

Product Key PHMRJYQ89######4VR3XMQMXX

Product Serial Number TX4#####VR7

Licenses 1 Automatic Renewal Annual Subscription

Status Processed Expires On 7/26/2024 AUD $54.54

Norton™ Utilities Ultimate Subscription Renewal (1 Year Subscription)

Microsoft® Windows®

Product Key FC8923K#######G2KX32VQ3

Product Serial Number W83#####3879

Licenses 10 Automatic Renewal Annual Subscription

Status Processed

Expires On 7/26/2024

AUD $36.35

Payment Method Credit Card Account Holder Name ######## ######### Card Type

MASTERCARD #### Card Number Sub-TotalAUD $209.97

Taxed AUD $19.09 TotalAUD $209.97

Installation issues? We can help! Tell me more.

Need more assistance? Visit Member Services & Support.

Order date

9/9/2022

Product/Service

Norton™ AntiTrack

Order number

NP28####803

Order status

Closed

Order Details

ReceiptTerms of Sale

Order date

9/7/2022

Product/Service

Norton™ Utilities Ultimate Subscription Renewal (1 Year Subscription)

Order number

AP14####1263

Order status

Closed

Order Details

ReceiptTerms of Sale

Order date

6/22/2022

Product/Service

Subscription Renewal (1 Year Subscription)

Order number

AP14####5636

Order status

Closed

Order Details

ReceiptTerms of Sale

Order date

6/27/2020

Product/Service

Norton™ ######

Order number

NP26####403

Order status

Closed

Order Details

ReceiptTerms of Sale

Order date

3/9/2019

Product/Service

Norton™ ######

Order number

NP2####876

Order status

Closed

I have been given the run around. wondering if this is a scam. I did not give Norton permission to renew my subscription. Yet they took $209.97 from my bank account I have cancelled my account. I also have kept copies of all the pages I have.  looked at trying to get an answer from someone at Norton. I uninstalled Norton 360 from My Desktop last week, my subscription ended yesterday 25/6/2023.  please return the money you took from me without permission.  I managed to get a phone number in Australia that is said to be Norton LifeLock’s number in Brisbane  with an address, if I am not using Norton then I should not have to pay for a extra year that they say will end 26th July 2024. Maybe this is a Scam because every time I try to get a proper answer I end up in a dead end,

 

Hello Frank. There are tons of PII information in your post. I will ask a moderator to remove it for safety sake so other cannot exploit it. If you were presented with an e-mail with these subscriptions the first avenue is to validate the senders address. You can do that at the link below. Please let us know what you find, we can escalate the issue for you if this is a valid message.

https://support.norton.com/sp/en/us/home/current/solutions/v71088498_EndUserProfile_en_us

SA

If you purchased a retail copy and tried entering the Key you might try opening the Norton interface and look at the top right hand side in the Blue Boarder and ensure it indicates you're currently signed in. If not, click it and sign in. Next, click Settings, Administrative, and ensuring "Remote Management" is "On" then close that page. You should be back at the general interface. Now click on Help, then click on "Subscription Status". This should sync your account.


If that doesn't work, I've heard Norton Support is currently responding via Twitter.