Not possible to enter key or connect to my account via the app

see may be related Incident History
https://status.norton.com/

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fwiw ~
Message: “Server error: We’re working to resolve an issue that prevents us from completing your request. Try again later (-1010)”
https://support.norton.com/sp/en/us/home/current/solutions/v113028858

Norton 360 v24 Remover https://www.norton.com/nortonremover [here ]