Not recognizing usb drives

Working with a Dell Precision M4600 laptop Windows 7 Pro x64.

 

Ghost 15

 

Two external USB drives

 

1) Seagate Free Agent Go Flex 1.5 TB.

 

2) Western Digital Passport 320 G

 

Both are formatted as NTFS. I have been able to create images on both on different occassions.

 

 

Recently we have been backing up the laptop over a network to a NAS.  Due to a virus attack, we want to restore an image from a week ago. 

 

Issues with network drivers prevented us from accessing the NAS.  So I tried a workaround that has worked in the past which was to copy the desired image files to a USB drive, plug the usb drive into the laptop and boot from the Ghost recovery disk.

 

I tried the 1.5T drive first... but Ghost would not recognize it. Thinking it may have had something to do with a drive >1T, I tried booting with the 320G drive attached.

 

Ghost would not see that one either.

 

This is the first time I have seen Ghost boot disk not recognizing a USB drive.

 

Suggestions greatly appreciated.

Working with a Dell Precision M4600 laptop Windows 7 Pro x64.

 

Ghost 15

 

Two external USB drives

 

1) Seagate Free Agent Go Flex 1.5 TB.

 

2) Western Digital Passport 320 G

 

Both are formatted as NTFS. I have been able to create images on both on different occassions.

 

 

Recently we have been backing up the laptop over a network to a NAS.  Due to a virus attack, we want to restore an image from a week ago. 

 

Issues with network drivers prevented us from accessing the NAS.  So I tried a workaround that has worked in the past which was to copy the desired image files to a USB drive, plug the usb drive into the laptop and boot from the Ghost recovery disk.

 

I tried the 1.5T drive first... but Ghost would not recognize it. Thinking it may have had something to do with a drive >1T, I tried booting with the 320G drive attached.

 

Ghost would not see that one either.

 

This is the first time I have seen Ghost boot disk not recognizing a USB drive.

 

Suggestions greatly appreciated.


Tomster2 wrote:

Answered my own question.

 

For those of you having similar problems the Dell M4600 laptop has both:

USB 3.0 ports (right side, toward the rear) and

USB 2.0 ports (left side, toward the rear).

 

Ghost won't recognize anything in a USB 3.0 port. That is where I had plugged in the USB drives.

 

On a hunch I checked the specs and found about the 2.0 and 3.0 and switched to the USB 2.0 port... rebooted to the Ghost boot disk and I could see the images.

 

Cheers!


Glad to read all is well

The other point to remember is that Ghost will have a problem with the large drives [2TB and up] they have to be partitioned and reformated, for now.

I'll mark this thread 'solved' by you :smileywink: Thanks for posting back with the solution.

Problems with large drives????

 

Is that with creating a Ghost image for a source drive greater than 2T... or

 

Is that with saving (and recovering) a Ghost image to a large (>2T)  external drive?

 

Thanks