"not responding" Windows 7, Firefox browser, Norton 360 v4

Norton Security | Norton Internet Security
1

I use Windows 7, and often get "not responding" when I am surfing on FireFox browser.

I Ctrl Alt Delete, and shut Firefox down. I can't get it working again until I restart the computer. This happens every day.

 

I have also got the problem (only twice so far) when using Norton 360 program. It just hangs. If I shut it down I can't restart it until I restart the computer.

I have disabled the whole Norton 360 program and the problem goes away, so I know it is a Norton 360 problem. What is causing this? How do I fix it? I would like to keep using N360 if I could.

 

This is a new laptop pre-installed with Win 7. First thing I did was install Norton 360. So no chance for bugs, Trojan ect.

 

 

2

Hi Flipu4it,


Welcome to Norton Community!


Let us know if you had any other security program which came as pre-installed in your computer. Also, let us know the version of Norton 360 you have, you can find it from Help & Support > About. Did you run a Comprehensive Scan with Norton 360? If not, try that one first.


Yogesh

3

You said :"Let us know if you had any other security program which came as pre-installed in your computer."

My answer: only Windows firewall and it is taken over by Norton 360. I have looked through Programs and could not find another security program, is there another way of finding out?

 

Product Name: Norton 360

  • Version: 4.2.0.12

    •  

     

    I Will rund a comprehensive scan now.

     

    Thank you for helping me, this "not responding" is driving me nuts!!!

     

     

    yogesh_mohan wrote:

    Hi Flipu4it,


    Welcome to Norton Community!


    Let us know if you had any other security program which came as pre-installed in your computer. Also, let us know the version of Norton 360 you have, you can find it from Help & Support > About. Did you run a Comprehensive Scan with Norton 360? If not, try that one first.


    Yogesh

     

     

    4

    "I Will rund a comprehensive scan now."

     

    Done; This did not detect any problems.

    5

    Try uninstall and reinstalling your Norton 360. Refer to the instructions from the following Symantec Article:

    http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20071130124653EN


    Make sure that you have all the Microsoft Updates installed.


    Yogesh