Issue abstract: Popups not visible on remote desktop
Detailed description: I use VNC to assist several people when they have problems with their computer. But now there is a problem with this newer GUI of Norton 360 and its popup messages (like the quick scan results, etc.) When I remote into a desktop that has a popup on the users screen, I cannot see it nor can I click on anything in the lower right corner of that persons desktop because the popup is blocking it even though I can’t see the popup.
It would be nice for me to be able to see the popup as the person who is asking me a question about it is elderly and doesn’t explain fully what he is looking at.
I have tried Microsoft’s Quick Assist as well and it does the same thing, i.e. the popup is invisible on the remote machine.
Why is it invisible, and what can be done about it to make it visible?
Product & version number: Norton 360 25.4.10068 (build 25.4.10068.0)
OS details: Windows 11