Detailed description: Full Scan and other notifications are TOO BIG and you can’t close it. It is blocking my applications. Its annoying enough to find another products
If you have any supporting screenshots, please add them:
Attempting to screenshot is fruitless. the notifications disappear when you try to screen shot then return when you stop trying to screen shot.
@im_blessed I assume you are using a version of Windows that is modern. Please press these buttons on the keyboard CTRL+ALT+DEL/DELETE. The next screen that appears select “Task Manager”. When that opens you should be looking at running processes. Try to right click the Norton task that has scan in its name and select “end task”. That should close the notification.
Conversely, your Windows screen scaling are most likely set too high. If you can use this article to lower your scaling a bit to see if that corrects the issue when another scan notification appears. Checking your zoom settings is also recommended:
SA
Thanks for your input.
My resolution is appropriate for the screen that I am using. Also, there is no option in the task manager processes for Nortan Scan. Perhaps because the scan is completed. The notification says “full scan complete”
I can click and click the notications until the cows come home and it goes nowhere.
Also,
The notification NEVER goes away. This big thing comes back even if I reboot.
Has anyone found a solution to this FULL SCAN COMPLETED pop up that never goes away?
I would upload a snippet of the pop up but this interface keeps telling me that you cannot upload images with a post.
Please try uploading image to https://postimages.org/
Please try copy Direct link: and paste (space characters to break link) with your message.
for example:
https: //i. postimg. cc/FRDnZ2Zr/png-20065. png
or try Preformatted text </> to break link
https://i.postimg.cc/FRDnZ2Zr/png-20065.png
I posted my screen shot to postimages .org and I have tried all your suggestions and many others that I came up with on my own and I cannot get a link to post into this ridiculous interface. I have no idea how you were able to post the images you did but this is extremely frustrating. If you have any other suggestions I am all ears. Outside that I guess I won’t be able to share a screen print of the pop up/.
did you space the link to break the link?
Try posting screenshots with this information. How to post screenshots in the NEW forums!
Thanks for the pointing me to the article on how to upload images @peterweb but that does not work for me either. I get the can’t post an image error just as others said they got in that post you pointed me to. I’ve also tried all the tricks, and more, that @bjm suggested for posting a link and and I get the can’t post a link error message. I’ve also tried calling Norton support and all they ever want to do is take control of your computer which I refuse to let them do as I learned my lesson a couple of years ago when I allowed it on an issue I had. At this point I have spent too much time on this, and I am not confident Norton will fix it anytime soon anyways, so all I can do is describe the problem and move on.
I have multiple Windows 10 Pro systems (all with latest updates), all running Norton. The systems running Norton 24.12.9725 (build 24.12.9725.903) do not experience this issue. I have 1 system running Norton 25.1.9816 (build 25.1.9816.909) that has the issue.
The pop up is the standard pop up Norton throws in the bottom right hand corner of the screen after a scheduled full system scan completes. The pop up in the systems running the older version of Norton (w/o the issue) is slightly different than the pop up with the 1 system running the new version of Norton.
The older popup has the word “Feedback” and a X in the upper right hand corner of the pop up. Clicking on the X properly closes the pop up window. The newer popup shows ellipsis (instead of “Feedback”) in the upper right hand corner of the pop up and does NOT show an X in the corner. Clicking on the ellipsis opens the Feedback window but there is no way to close the pop up because there is no X. And there appears to be no PID for the pop up in the Task Manager so forcing a kill of the pop up does not seem possible either. The only way I have found to remove the pop up is to reboot the machine.
I hope this helps create a picture of the issue. As a workaround I would love to be able to disable the pop up notification all together as I would rather not know that a full scan completed then to have to reboot the machine but I cannot find a way to disable this notification. If anyone knows how to do this please post a solution.
And thank you for trying to help me with uploading the images. Unfortunately I was not able to get it to work.
I believe the forums are restricting new users to attain at least Basic trust before allowing posting screenshots and other files into posts.
SA
please confirm (just to satisfy me) that you tried spacing the link (to break the link)
Yes, I did. I tried single and multiple spaces.
I also tried putting each component of the URL on separate lines and tried embedding XXX’s into the URL and tried leaving out the “https”. I think I also tried putting dashes in between each component of the URL and a few others things that I can’t remember right now.
Norton seems to have built a bullet proof way of preventing images and links from being used. I guess they figure a “Thousand words is better than a picture”.
jeez
Um, can you try posting the https://postimages.org spaced Direct link in a DM to me.
Thanks, bjm_
@carjimz You should be able to upload images now.
I have attached 2 images, first from Norton 24.12.9725 (build 24.12.9725.903) that does not experience this issue and the second from Norton 25.1.9816 (build 25.1.9816.909) that has the issue.
@Gayathri_R thanks for fixing the image upload issue.
