NU16 "Core product files have been modified. Please run Smart update or reinstall the product" error

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Norton utilities gives me a "Core product files have been modified. Please run Smart update or reinstall the product" error every time it starts.  When I run update is says that it's up to date.  Anybody have any ideas on how to fix this?  I'm running Win7 pro 64bit.

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Thank you for the confirmation. We appreciate it. 

-Gayathri

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Thank You. Works just fine as it is suppose to.  Regards

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The update seems to have worked for me also.  Thanks Symantec for rapid followup. 

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Fixed, Problem Gone. Version update from 16.0.2.39 to 16.0.2.53.

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Hi,

We have fixed this issue from our end. Could you please run the update and confirm? Please let us know if the problem recurs. Thanks. 

-Gayathri

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Hi,

We are aware of this issue and we're working on a fix. Thank you for reporting it to us. Once the fix is available, we will let you know. Thanks. 

-Gayathri

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Same problem for me, and smart update says everything is up to date.   

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Its been over 24 hours and it is still there?

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Thanks for the update and reporting the issue. Always nice to know what's going on with issues.

I suppose when fix does happen we can close this thread as solved.
 

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Just finished a Chat with Norton Support they are upgrading their Norton Utilities Server. They are aware of the error. They said run update after 24 hours and the problem should be resolved. I had four systems this morning come up with same error.

 

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https://community.norton.com/en/comment/5079173#comment-5079173  -  Posted 26-Nov-2013

Thanks everyone for letting us know about the issue. We're working to resolve the problem. For now, if you see the message:

"Core product(s) have been modified. Please run smart update or reinstall the product"

 

Click the OK Button and continue to use Norton Utilities; it will launch once the Alert is ignored. Unfortunately, this alert will be seen for every launch of Norton Utilities. I apologize for the inconvenience.

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Yep, this is a recurring problem with NU16 we see every year or two.

Closing this box allows NU16 to work normally.

Hi @Mohan_G,

Any chance we can get another fix for this, please?

Thanks,
Dave

Edit:  I have notified Symantec about this problem.

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Same for me.  Problem did not exist when I activated laptop this morning (6 January); suddenly started appearing at home when I turned it on this evening (same day).  Smart update says everything is up to date.

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Same here, started up again this date at scheduled 7pm scan.

Uninstalled but kept settings, reinstalled & updated and error still present.

So again some update maybe for Norton Security this date has effected NU16 as it has done in the past.

Will hope a patch will be made "soon" and not have to wait over a month like last time as well as not acknowledging the problem.exists.  

So would hope this time around that some one posts what and when.