Twice I have had the same problem with NU16 referred up the chain to level 2 support. Twice I have been waiting for a response for more than an hour with no evidence that the molve is even in progress. The last notation on the remote control window is: transfering session to another technician - remote control session with xxxx has stopped.
How much longer should I wait (at this point in this session I have been waiting for nearly two hours)?
Hi Jim,
I can't answer your question, but perhaps someone here can help. If you can provide as much information as possible and include your version of Windows and anything else that could be relevant it will help us to help you.
Thanks!
jimw203 wrote:Twice I have had the same problem with NU16 referred up the chain to level 2 support. Twice I have been waiting for a response for more than an hour with no evidence that the molve is even in progress. The last notation on the remote control window is: transfering session to another technician - remote control session with xxxx has stopped.
How much longer should I wait (at this point in this session I have been waiting for nearly two hours)?
Did Support ask for access to your system? Is that the remote session that has stopped? If so, I would say that session is over, and you will have to contact them again to start a new session. You would not want them to be able to access your system whenever they felt like it.