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Issue abstract: Require a refund for a prematurely renewed subscription.
Detailed description: See abstract
Product & version number: n/a
OS details: n/a
What is the error message you are seeing? It’s what we cannot see that’s the issue. There’s no ‘Live Chat’ option. No refund sequence.
bjm
November 15, 2024, 5:40am
2
Note: the process [here] works for me to reach:Norton support via Social Support | Chat | Phone [here ]
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Annual subscriptions : Norton annual subscriptions include a 60-day Money Back Guarantee. Under our 60-day Money Back Guarantee, the purchase of a Norton annual subscription is eligible for a full refund, if requested within 60 days of the purchase date. Each annual renewal payment is also eligible for a full refund, if requested within 60 days of being charged. For an annual paid subscription after a free trial, you can request a full refund within 60 days of being charged. Subsequent annual renewal payments are also eligible for a full refund if requested within 60 days of being charged.
Norton annual and monthly subscription refunds [here ]
=============================================Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle.
