Offer to upgrade Norton Norton Security Premium to Norton 360

Everytime I logged into Norton I was getting an Offer to upgrade to Norton 360.  I had assumed I was using Norton 360 on automatic renewal all these years, but in a chat with support today, I found I have an inferior product Norton Security Premium with which I have to pay for VPN separately.  Browsing the order history, I see 360 mutated into Premium on 9/19/2016 renewal.  Anyway, after a chat with support, I no longer get the offer to upgrade to 360 for free for the rest of my term (or to upgrade to "Lifelock" for $4.21).  Perhaps there is a trigger with the length of remaining term that I messed up be clicking to turn off automatic renewal in disgust.  Norton responded by offering to extend the term by one month if I took it back.  I did, got the extension, but no longer get the upgrade offer.  

Check this link to get the upgrade.   https://renew.norton.com/sclp/nox-static-ss2up/?inid=nortoncom_hero_crm_ss2up/