Once again. Bluetooth--Norton Problem

I am getting an error message when I boot up. It reads: Unable to start the Bluetooth stack service. I have read on a few forums that it's a Norton problem. Does anyone have a fix?

 

Here is some of my computer info if it helps.

 

Norton: 5.0.0.125

 

Windows 7 (all service packs)

 

Use default Bluetooth driver

Hi,

can you please tell us the exact version of your Norton product?
1. Open the main window
2. Click on Help & Support -> About menu
3. On the About window find the version number (it will look like this: 5.0.0.125)

 

Also which Windows OS and Service Pack do you use?

And on your Windows installation do you use the default Bluetooth driver, or a specific one from the manufacturer?

 

Thanks!

5.0.0.125

 

Windows 7 (all service packs)

 

Use default Bluetooth driver

You can try removing the product, than reinstall it. When Norton is removed, please check Bluetooth.

 

The solution for this would be to remove the program with the Norton Removal Tool, and then reinstall it.
Here are the steps:
1. If you use the feature, please backup your Identity Safe data (Settings -> Identity Protection -> Backup)
2. Download latest Norton 360 installer:
- www.norton.com/n360s_5 Standard with 2GB Online Storage
- www.norton.com/n360p_5 Premier with 25GB Online Storage
- www.norton.com/n360sne_5 Standard Netbook Edition with 2GB Online Storage
- www.norton.com/n360pne_5 Premier Netbook Edition with 25GB Online Storage
- for other languages than English please go to the Norton Update Center: www.norton.com/nuc
3. Download Norton Removal Tool: www.norton.com/nrt
4. Disconnect from internet
5. Remove the old Norton 360 version from Start Menu or from Control Panel -> Add or Remove programs
6. Reboot
7. Run the Norton Removal Tool, reboot (repeat it 2-3 times)
8. Install Norton 360 version 5 with the downloaded installer
9. Reconnect to the internet
10. Activate Norton 360 version 5 with the same key you have for the older version
11. Run Live Update until you get no new updates
12. Restore your Identity Safe data (Settings ->Identity Protection -> Restore)

You can check how the Norton Removal Tool works in this video.


Let us know the results.