One click crash Smart Firewall problem

Norton Security | Norton Internet Security
1

Internet Security says system at risk (Smart firewall is off), so I click Fix Now. As the Deffinition file error needed to be fixed.

After a long download (2+ minutes) the "Fix" starts to run but then I get error 3040.10001 and message      Norton Premium Service support player has stopped working

 

Clicking Check for problem does not work.

Error details:

Problem signature:

  Problem Event Name:                        APPCRASH

  Application Name:                             .hsie2011.exe

  Application Version:                           11.0.0.4

  Application Timestamp:                     4b84861d

  Fault Module Name:                          ccL100U.dll

  Fault Module Version:                        6.0.6002.18327

  Fault Module Timestamp:                  4cb73436

  Exception Code:                                  c0000135

  Exception Offset:                                00009f7d

  OS Version:                                          6.0.6002.2.2.0.768.3

  Locale ID:                                             1033

  Additional Information 1:                  9d13

  Additional Information 2:                  1abee00edb3fc1158f9ad6f44f0f6be8

  Additional Information 3:                  9d13

  Additional Information 4:                  1abee00edb3fc1158f9ad6f44f0f6be8

 

Did this two times

 

Did reboot

 

Still At Risk Firewall still off (Tried manual turn on but that did not work as it shuts itself off)

 

Again tried One Click

got      Following needs your attention

Definition Error

Clicked Fix Now but program crashed. Again after LONG download

+++++++++++++++++=

Reboot computer

+++++++++++++

Error3042.1

Program crash

Problem
signature:

  Problem Event Name:                        APPCRASH

  Application Name:                             .CLT2011.exe

  Application Version:                           1.0.0.1

  Application Timestamp:                     4cd43836

  Fault Module Name:                          ccL100U.dll

  Fault Module Version:                        6.0.6002.18327

  Fault Module Timestamp:                  4cb73436

  Exception Code:                                  c0000135

  Exception Offset:                                00009f7d

  OS Version:                                          6.0.6002.2.2.0.768.3

  Locale ID:                                             1033

  Additional Information 1:                  9d13

  Additional Information 2:                  1abee00edb3fc1158f9ad6f44f0f6be8

  Additional Information 3:                  9d13

  Additional Information 4:                  1abee00edb3fc1158f9ad6f44f0f6be8

 

2

Norton netbook Internet Security

Version: 18.6.0.29

 

Was running fine for past couple of months.

No other security

I did just remove Norton Utilities Trial version

Have attempted two System restore from 3 and 5 days ago but neither ran sucessfully.

3

System restore frequently breaks parts of the antivirus.  Some settings and files are changed, but not all.  In order to do a restore to an earlier time, you must go into Norton settings and disable Tamper Prevention.  Otherwise it won't work.  Even if it works, it is likely to cause grief to Norton.

 

There is a Norton removal and reinstall tool, but when there are problems, I prefer to recommend that a removal through add/remove be done after saving your logins, reboot, run the removal tool, reboot, and do a clean install.



http://www.symantec.com/symnrt

http://www.symantec.com/redirects/norton/norton_com/nisne11

4

Internet Security says system at risk (Smart firewall is off), so I click Fix Now. As the Deffinition file error needed to be fixed.

After a long download (2+ minutes) the "Fix" starts to run but then I get error 3040.10001 and message      Norton Premium Service support player has stopped working

 

Clicking Check for problem does not work.

Error details:

Problem signature:

  Problem Event Name:                        APPCRASH

  Application Name:                             .hsie2011.exe

  Application Version:                           11.0.0.4

  Application Timestamp:                     4b84861d

  Fault Module Name:                          ccL100U.dll

  Fault Module Version:                        6.0.6002.18327

  Fault Module Timestamp:                  4cb73436

  Exception Code:                                  c0000135

  Exception Offset:                                00009f7d

  OS Version:                                          6.0.6002.2.2.0.768.3

  Locale ID:                                             1033

  Additional Information 1:                  9d13

  Additional Information 2:                  1abee00edb3fc1158f9ad6f44f0f6be8

  Additional Information 3:                  9d13

  Additional Information 4:                  1abee00edb3fc1158f9ad6f44f0f6be8

 

Did this two times

 

Did reboot

 

Still At Risk Firewall still off (Tried manual turn on but that did not work as it shuts itself off)

 

Again tried One Click

got      Following needs your attention

Definition Error

Clicked Fix Now but program crashed. Again after LONG download

+++++++++++++++++=

Reboot computer

+++++++++++++

Error3042.1

Program crash

Problem
signature:

  Problem Event Name:                        APPCRASH

  Application Name:                             .CLT2011.exe

  Application Version:                           1.0.0.1

  Application Timestamp:                     4cd43836

  Fault Module Name:                          ccL100U.dll

  Fault Module Version:                        6.0.6002.18327

  Fault Module Timestamp:                  4cb73436

  Exception Code:                                  c0000135

  Exception Offset:                                00009f7d

  OS Version:                                          6.0.6002.2.2.0.768.3

  Locale ID:                                             1033

  Additional Information 1:                  9d13

  Additional Information 2:                  1abee00edb3fc1158f9ad6f44f0f6be8

  Additional Information 3:                  9d13

  Additional Information 4:                  1abee00edb3fc1158f9ad6f44f0f6be8