Online Back up will not run - Activate Online Backup

New license, I attempt to run online back up and it says I have to activate subscription to run. I proceed to the online backup page and activate my subscription. When I run backup I still get the message. I followed that online idiot chat support who said run an uninstall and reinstall. I did, same steps - same lack of backup.

 

Suggestions from a human?

New license, I attempt to run online back up and it says I have to activate subscription to run. I proceed to the online backup page and activate my subscription. When I run backup I still get the message. I followed that online idiot chat support who said run an uninstall and reinstall. I did, same steps - same lack of backup.

 

Suggestions from a human?