Online Family not logging time

Archive
1

Hi there,

 

I've recently installed Online Family and all is OK except it isn't logging the time spent per day on PC.  I have set a limit of 2 hours between 08:00 and 19:00.  At 19:00 the PC is locked so that's OK but the time limit isn't being monitored.  There is no record in the log of any time being spent on the PC. Just No activity in Last 7 days.

 

Any ideas?

 

Many thanks

2

Hi Joy2012,

 

Please check out the link below on time monitoring.

 

https://onlinefamily.norton.com/familysafety/help.fs?action=viewTimeSpent

 

 

 

Thanks,

Katie

3

Hi Katie,

 

I believe it is all set up correctly it just isn't logging the time.  I followed the link you sent and all is OK.

 

Thanks,

 

Joy

4

Joy2012,

 

Besides showing No activity for last 7 days, do you see any information about Hours Spent on computer with a yellow table at Activity -> Time?

 

 

Thanks,

Katie