Hi,
I installed online family safety on my son's computer 7 days ago. (Mac OS 10.5). At first, the only information coming to the website was log-in, log off information and alerts that my son was exceeding his time limits. No web monitoring. No notifications to my son's computer that his time was running out. No email notifications. There was no icon on the computer indicating the presence of the Norton program.
I uninstalled and re-installed without success. Then I went to parental controls on his computer and determined that the parental controls were blocking symantec for his account. After enabling symantec in parental controls, and after a re-start, norton showed up on his computer and all the selected house rules and notifications were available on-line including web monitoring, notifications to his computer and to my email.
After log out all and logging back in, we lost Norton again. I again uninstalled, reinstalled and checked all parental controls to make sure that symantec was enabled, restarted twice. Unable to get Norton family safety onto his computer again.
How can I fix this?
Thanks.