I had to restore my pc to factory settings and am trying to restore files from my online backup for the first time. I deleted files from some of the backups online but it is still showing full ? I want to get reset for the future. The restore seems to be working well.
Why? that’s crazy - the disk is either full or it is not - if I have 4gb and I clear out 1gb I should have 3…
jackie,
Were you able to get this issue resolved? To answer your question, the reason some people need help getting their data purged is because there is an issue with N360 where the client is sometimes unable to access a previous backup set. In this case, the only way to purge the data is to manually purge it from the servers.
Also note: the quota used is not only the amount of data which is in your current backup set but includes all files you have ever backed up and not explicitly purged. Sometimes people back up data (unknowingly?) and then delete the file locally but not online. I realize that may not necessarily be your problem but it is worth mentioning in any case.
If you would like me to look into it for you feel free to send me either a PM or an email.
~scott
I had to restore my pc to factory settings and am trying to restore files from my online backup for the first time. I deleted files from some of the backups online but it is still showing full ? I want to get reset for the future. The restore seems to be working well.