Online Vault - unable to login

I am having the exact same problem described in this thread, but I guess it is too old and it won't let me reply to it:

 

http://community.norton.com/t5/Norton-Internet-Security-Norton/Online-Vault-unable-to-login/td-p/664127

 

There was no solution listed?

 

My problem started on Saturday night (September 15), I could no longer login into my Identity Safe (running NIS 2012 on Windows 7 Professional).  I tried upgrading to NIS 2013 and the problem is only worse as their no off-line vault any more, so no passwords at all on this computer.  I tried to connect from my other two computers Sunday and same problem, but did NOT  upgrade those to NIS 2013, so I have off-line vaults with only partial information.

 

As the previous thread stated the link "https://identitysafe.norton.com/vaultLogin" also does not work from any of my computers. LIve updates are fine and I know the Norton Account is being validated as a wrong password returns an immediate error.  Also the Norton "Manage" link also does not work, but I can log onto the Norton site and view my account details without any issue.

 

Considering the error message states that "A network errors preventing access to your Norton account", I decided to try my work computer for this link:  "https://identitysafe.norton.com/vaultLogin"  Oddly when I am connected to my company's VPN, the link works and I can log into the portal.  When I disconnect from the VPN, the link times out on my work computer.  This got me thinking it was DNS issues, so I tired multiple DNS server within my router and reboots with no luck.

 

Oddly, on one of my computers I was able to successfully logon into the identify safe on-line and took the opportunity to backup my data.  After those few lucky minutes the link to https://identitysafe.norton.com/vaultLogin wasn't working.

 

I am at a loss as to what is going on.  Is it my internet provider, is Norton servers or is just my Norton Account On-line vault corrupted?

 

Any help or suggestions is appreciated.

 

 

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