I am having the exact same problem described in this thread, but I guess it is too old and it won't let me reply to it:
There was no solution listed?
My problem started on Saturday night (September 15), I could no longer login into my Identity Safe (running NIS 2012 on Windows 7 Professional). I tried upgrading to NIS 2013 and the problem is only worse as their no off-line vault any more, so no passwords at all on this computer. I tried to connect from my other two computers Sunday and same problem, but did NOT upgrade those to NIS 2013, so I have off-line vaults with only partial information.
As the previous thread stated the link "https://identitysafe.norton.com/vaultLogin" also does not work from any of my computers. LIve updates are fine and I know the Norton Account is being validated as a wrong password returns an immediate error. Also the Norton "Manage" link also does not work, but I can log onto the Norton site and view my account details without any issue.
Considering the error message states that "A network errors preventing access to your Norton account", I decided to try my work computer for this link: "https://identitysafe.norton.com/vaultLogin" Oddly when I am connected to my company's VPN, the link works and I can log into the portal. When I disconnect from the VPN, the link times out on my work computer. This got me thinking it was DNS issues, so I tired multiple DNS server within my router and reboots with no luck.
Oddly, on one of my computers I was able to successfully logon into the identify safe on-line and took the opportunity to backup my data. After those few lucky minutes the link to https://identitysafe.norton.com/vaultLogin wasn't working.
I am at a loss as to what is going on. Is it my internet provider, is Norton servers or is just my Norton Account On-line vault corrupted?
Any help or suggestions is appreciated.
2 | 0 | 0 | 0 | 64.124.196.225 | - |
3 | 0 | 0 | 0 | 64.125.26.213 | xe-1-1-0.cr2.dfw2.us.above.net |
4 | 5 | 5 | 5 | 64.125.31.122 | xe-4-2-0.cr2.iah1.us.above.net |
5 | 37 | 37 | 49 | 64.125.25.18 | xe-2-0-0.cr2.lax112.us.above.net |
6 | 37 | 37 | 37 | 64.125.30.30 | xe-8-0-0.mpr1.lax12.us.above.net |
7 | Timed out | Timed out | Timed out | - |
8 | Timed out | Timed out | Timed out | - |
9 | Timed out | Timed out | Timed out | - |
10 | Timed out | Timed out | Timed out | - |
Trace aborted.