I KNOW better...but I opened a word document in an email this morning. I sent the file to 'virustotal' and it found that nano-antivirus found "Trojan.Script.Agent.djfdkh", while Symantec found "W97M.Downloader". I do have norton internet security up, running, updated continuously. It does protect my email. I did a scan immediately: found nothing. Then I did a norton internet security full system scan: clean. I ran norton power eraser: it found 2 files that it marked as 'bad' but I was somewhat familiar with them, so I left them. So now I'd like to know what to do next. Nothing seems wacky. But I did open the word doc, sigh. Closed it immediately, but I don't know if damage was done or not. Any thoughts? Thanks in advance.