OMG!.. somebody help me!.. i just finished ordering my Antivirus and yet i can’t seem to download because there is no Start download button located on the order details!.. help me on this pls!.. im getting confused!
I have already purchased this product using credit card, the thing is there is no download icon after i ordered it!
how come?...
OMG!.. somebody help me!.. i just finished ordering my Antivirus and yet i can’t seem to download because there is no Start download button located on the order details!.. help me on this pls!.. im getting confused!
If you’ve got your product key, just download the trial from here:
Norton AntiVirus 2009
Norton Internet Security 2009
and install it with your key.
Which version Antivirus you are using ?
If Norton Anti Virus 2009 download it here
If it is Norton Anti Virus 2009 Gaming Edition download it here
Insert your product key after you install the product to activate it.
Message Edited by znmng on 12-03-2008 11:51 PM
that’s the problem… they never provided me with product key!
Visit http://www.symantec.com/norton/support/productdetail/contact_ts.jsp?pvid=nav_2009
Click instant online chat and tell them the problem. They will help you to resolve this issue .
Then please contact Customer Support with the mail (order number) you got about your order.
Edit: Or check the Order Status here. Maybe it’s not fully finished…
Message Edited by PapauZ on 12-03-2008 04:58 PM
Yep, i am currently chatting online for customer support right now, i hope they can solve this problem.
Let us know if your problem can be resolved. 
right now, the customer support provided me with product key but it was invalid, he’s looking into it for solutions.
Make sure that your are entring the product key correctly. Get the confirmation email with product key through Customer services. Also, check whether you have downloaded the correct product. You cannot use the key of Norton AntiVirus 2009 for activating Norton Internet Security 2009 or vice versa.
Are you referring to Norton AntiVirus 2009 or to Norton Internet Security 2009 ?
Where did your order it from and how? From the Symanatec Website? If so where on it?
Do you mean you paid? That probably means the Norton Store that is run by DigitalRiver and from memory they send you an email with a link to the download -- have you checked your email?
Please give us some more information.
Meanwhile, if all you need is the software to download and install for a trial period you can get that from the Norton website and sort out the payment later.
But tell us what you have done and where.
It happens if the order is incomplete. When you contact the chat support, ask them to provide you a refund for the order and then place a new order with the help of the technician. This will resolve the issue.
Thank you very much for the suggestions and support guys I really appreciate it!
The chat support team were able to help me and gave me a solution on this predicament!
More power to Norton!
Thanks!
Thanks for the feedback confirming that the chat team did their job successfully!
Enjoy the outcome .....