Our website appears as "Caution" and dispute is not being resolved

Norton Security | Norton Internet Security
1

Hello,

We have been trying to solve a problem with our domain for a few weeks: qrfy.io

It is the shortner URL of our company QR Code Generator PRO S.L with main domain: qrfy.com for Dynamic QR codes and appears as a "Compromised Site" affecting our clients' ability to use QR codes since they are marked as malicious when scanned.

We request that you change the category of our site since it is legitimately used by more than 50,000 customers around the world and your product is installed on many mobile devices.

I can't send a dispute to change the category because it tells me that one is already in progress but we have been waiting for a response for more than 3 weeks:

Screenshot at Jul 01 20-32-30.png

Thank you.

2 
qrfy.io
URL Analysed: https://qrfy.io/
NORTON RATING  Safe
CURRENT CATEGORY  Technology/Internet

https://safeweb.norton.com/report/show?url=https://qrfy.io

@QRFY

3

Yeah, I follow Malwarebytes Forums.   
Malwarebytes sorts website reports in a few hours vs Norton a few++ days.  

We're trying to call attention:

4

Yes, you are true bjm, they have already answered and unblocked the site surprise

Now let's see if we can get the same result from Norton.

5

I'll bet Malwarebytes sorts quicker than Norton. 

https://forums.malwarebytes.com/topic/314192-false-positive-qrfyio-is-being-blocked/

6

We will now contact Malwarebytes as it is not a place that hosts phishing.

Thank you.

7

btw ~ 

Website blocked due to phishing

Website Blocked: qrfy.io
v2.6.27 | Phishing: 2.0.202407041807
Malwarebytes Browser Guard blocked this page because it may contain malicious activity.

8

Thanks @bjm_ because this is taking so long and we are receiving many complaints from our customers telling us that they cannot scan our dynamic QR Codes with our tracking url: qrfy.io

It's a legit company.

9

We'll try to call attention:

qrfy.io
URL Analysed: https://qrfy.io/
NORTON RATING  Caution
CURRENT CATEGORY  Technology/Internet
Compromised Sites
Dispute is already in progress.

https://safeweb.norton.com/report/show?url=https://qrfy.io

10

Hello,

Any news?

Regards.