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Issue abstract: Dealing with “Outdated device drivers”
Detailed description: After completing a system scan of my laptop I am always presented with an alert that I have some “Outdated Drivers” that may be slowing down my computer. I am then offered the opportunity to upgrade my product version to automatically fix this problem, Since I haven’t added nor changed any hardware on my laptop, and a Device Driver Update returns that I am using the best driver for my machine, can somebody please explain the reason I get this notification? How does Norton determine the driver for my machine is out of date?
Product & version number: Norton 360 for Windows Version 21.1.16424.5748
OS details:
Edition Windows 11 Home
Version 23H2
Installed on 10/17/2022
OS build 22631.4037
Experience Windows Feature Experience Pack 1000.22700.1027.0
What is the error message you are seeing? “You have XX Outdated Drivers”
If you have any supporting screenshots, please add them:
Norton marketing…as I recall, Norton has a database of more than 50 million malware-free drivers.
Do you see this notification after running Norton Smart Scan?
Norton Community urges caution regarding “driver updater” and ignore Norton marketing.
~ old Community has many user complaints regarding Norton Driver Updater borking their machine & Norton Utilities Ultimate upsell “driver updater”.
~ old Community has many user complaints regarding unwanted upsell notifications.
~ all my driver updater related bookmarks & upsell notifications bookmarks from old Community are Oops! That page doesn’t exist or is private.
Sorry about the weird version number. I can’t find the page where I got that number. Norton also updated the version after I closed the scan page.
I now have version 22.24.5.6
In addition to alerting me to 15 outdated drivers it also shows that I have 0 vulnerable apps. When I open the app and click on “Update” the computer tells me I’m using the best driver for that app!
Hello Ed. DO NOT run the driver updater on your computer. The warning is a sell-up for Driver Updater. The latest version of Windows 11 is 22631.4037 which is the version after the August Microsoft patch Tuesday installs. Your drivers should already be the ones you need. I would depend on Microsoft and you OEM ( computer maker website ) for driver updates. Driver Updater can render your computer not bootable so please don’t take the risk.
Thank you for your opinion. (It’s the same as mine as far as being an up-sell attempt) After first attempting to update the drivers manually and being informed that I was already using the best driver for my machine. It just made me wonder about the discrepancy. I also use an external hard drive instead of the cloud-based back-up storage and have become annoyed with the program constantly prompting me to scan the disc every time I plug it in to do a back-up. Know any way of turning that off?
Sorry, I didn’t get your mention tag. They both pretty much do the same thing. I have them both disabled on my installs. The one thing the OP can review which MAY be of interest is here. Have them check these settings. All my removable drives and local USB backup drives are excluded via this method.
O.K. I’ve changed the settings to “Removable Drive Scan OFF” and will see if that stops the annoying behavior.
I have also done the same with the “USB Drive Scan”.
Now I wish they would go back to the previous version of Password Locker. The one that took me to the URL’s Log In screen when I clicked on the name in the list. I hate the latest version that send me to the Password Locker Edit page. Clicking on that little “Go to Site” icon was not an improvement!
I kept getting Outdated Driver warnings. So in the end, I forked out more money, which has of course been taken promptly. But when I click on the Update Drivers button, it just sends me again to the screen asking for money.
