I have the free Norton 360 that Comcast gives their subscribers. Recently, Comcast sent me an email with the following:
Customer Security Assurance Notice
Dear Comcast Customer:
Action Taken: In an effort to help prevent spam and ensure the security of our network and customers, Comcast has modified your modem’s settings to prevent the sending of email on port 25. That is the default port email programs such as Outlook Express use to send email. We’ve taken this action because we may have detected virus-like activity from your modem or received reports from other email providers that mail from your modem generated complaints from their users. Please read this message to understand how this action may impact your ability to send email and what you should do next.
I called Comcast customer service and they told me that the email was legit and that I had to change my outgoing port to 587 if I wanted to send emails. So, I did what I was instructed to do, change my port setting. I use Outlook 2003.
Now, Norton will not scan outgoing email. I do see that Norton scans incoming emails but since I changed ports I do not see the pop up on the bottom right of my monitor telling me that Norton is scanning 1 of 1 outgoing message.
I talked to a support person over the phone which I believe the support person was not in the USA which is where I am located and it was very hard to hear and understand anything he had to say plus I don't think he understood me anyway.
My questions are, is there anything I can do? Does Norton only scan outgoing emails if port 25 is used. Is the 'Scan outgoing emails for worms' affected by port 25 / 587?
I have the free Norton 360 that Comcast gives their subscribers. Recently, Comcast sent me an email with the following:
Customer Security Assurance Notice
Dear Comcast Customer:
Action Taken: In an effort to help prevent spam and ensure the security of our network and customers, Comcast has modified your modem’s settings to prevent the sending of email on port 25. That is the default port email programs such as Outlook Express use to send email. We’ve taken this action because we may have detected virus-like activity from your modem or received reports from other email providers that mail from your modem generated complaints from their users. Please read this message to understand how this action may impact your ability to send email and what you should do next.
I called Comcast customer service and they told me that the email was legit and that I had to change my outgoing port to 587 if I wanted to send emails. So, I did what I was instructed to do, change my port setting. I use Outlook 2003.
Now, Norton will not scan outgoing email. I do see that Norton scans incoming emails but since I changed ports I do not see the pop up on the bottom right of my monitor telling me that Norton is scanning 1 of 1 outgoing message.
I talked to a support person over the phone which I believe the support person was not in the USA which is where I am located and it was very hard to hear and understand anything he had to say plus I don't think he understood me anyway.
My questions are, is there anything I can do? Does Norton only scan outgoing emails if port 25 is used. Is the 'Scan outgoing emails for worms' affected by port 25 / 587?
As OscarL (Symantec Employee) said, it can be suggested for 2010 products and it was suggested for 2010. It was also suggested for 2011 products. Since so many ISP's now require non-standard ports, why have it in the program then if most can't use it?
floplot, I was just about to write the same thing in regards to why have it at all. Seems to me that this is how they wrote the program and that is what it is going to be. Today's standards may not be the standards of tomorrow. (Analog stardards Cell Phones and TV are gone. New Standard... Digital)
The question that is never answered to my satisfaction is... Without the scanning of Standard Outgoing SMTP Port 25 will either the SPAM or Virus Protection catch a Worm that is trying to email everyone in my Contacts list. That is my biggest concern. It has happened to me in fact the week before switching from Comcast's free McAfee to the Norton 360.
I know that anything coming into my email's inbox is pretty much safe because of the Live Protection and as long I don't click on any links in emails that are not from people I know BUT what if I do click on something by mistake and it try's to send emails to everyone in my Contact list. Will Norton 360 with all the scanning choices checked, stop or try to stop or give my the heads up that HEY! BIG PROBLEM IS HAPPENING!
That's all I want to know. The Big company's are going to do and write their programs anyway they feel fit to do and will tell us, the people that use their software that..."We are looking into that... or That's a great Idea... " and I will stop and leave it at that.
I first wrote this post to try and find out some info on the program and if there was a setting I needed to adjust, that's all. I see though this question has been asked since 2008 two years ago and guess what. Yesterday's Standard Port is not so Standard anymore..
If you are using Outlook 2003, I believe that program has a spam detector also. I use the spam detector that is provided by my ISP which I check several times a day to make sure that none of my legitimate emails get in there. Any spam emails that do come into my inbox, I just delete them without opening them.
I am primarily concerned with bogus emails being sent to everyone in my Contact list. I do use Outlook 2003's Junk Email options also Norton's Anti-SPAM protection intergrated into Outlook and I do delete emails that I do not know or suspect are phishing but what I Want to know is am I safe (relatively) from a Worm mass emailing everyone in my Contact list?
As mentioned in my first post this happened to me a day or two before changing from McAfee (without SPAM protection) to the Norton 360. Which one went to my Boss who said, "That link in your email didn't work." I was like "Why did you click on it?" At that time my SMTP was set to Port 25 and I don't know if McAfee was scanning outgoing emails, it may have been but I don't know.
If there is no way to know if Symantec will someday scan Port 587, fine but I want to know if there is no way to know.
Will Symantec someday include scanning outgoing mail from Port 587, I don't know, would like to know but I no these things take time and money but I've seen other posts from 2008 on this matter and still no Official word from the people who Tow the Company Line if there is a possibility of scanning Port 587.
I do try to keep up on the latest ways and techniques on protecting my computer, I just want to know Yes, No or Maybe someday we're working on it, in reference to Port 587. The Norton 360 product works great, otherwise, I am very pleased with it in fact I almost forget it's there not like McAfee's almost dozen of Processes eating my RAM up.
I have broadband from my isp provider and some spam and others get thru as well. I have Win Mail vista 64. I might try to look for a spam blocker etc...
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