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When I run the conncectivity trouble shooter, it tells me the trusted application list is out of date (current version: June 10, 1008), and it will attempt to update it. When I click "attempt to update", it says "Trusted Application List not updated". In the details it says:
Information about your product and the problem
Product SymNCTS
Version 3.2.0
Language english
Module ID 2020
Error ID 258
Build 21
When I run live update, it says, no updates needed.
I doubt that this is causing the problem, but how to fix this situation?
Thanks
Joerg
When trying to send emails to addresses of a certain domain (@mpiib-mpg.berlin.de - a domain of the Max-Planck-Society) the mail gets stuck in the outbox, the Outlook symbol in the info area of the taskbar starts flickering, and the message stays in the outbox, saying "Sent: none" as date. This is annoying, becaue lots of my mail corrspondence is with addresses at that domain.
My idea was to disable checking of outgoing mail, which I did, but this did not resolve the problem. Is this related to the NAV-proxy, and the unusual number of dots and hyphens in the address? How can this be solved? The mails do not get send, and I have to switch to offline mode to be able to delete it.
All Windows (Vista Ultimate) and NAV-updates applied.
Any clue?
Thanks
NAV does not use Trusted Application List and that’s why it’s not updated. How big is your e-mail in size? If you are sending big e-mails (say >4MB), they might be blocked from your e-mail servers and thus you can’t send them.
This sounds like an odd situation. I would first recommend contacting our Customer Support team through the product’s Help & Support link. Or you can visit the below site to contact our free Customer Support:
http://www.symantec.com/norton/support/selectproduct_ts.jsp
If you have already done this and they could not resolve your issue, please let us know. If this is the case, please provide as many details as possible. Thanks!