Outlook 2007 show 0x80042108 after installing Norton 360

Norton Security | Norton Internet Security
1

My previous copy of Norton 360 has expired, I removed with norton removal tool that I download today from norton website. afte removed I installed Norton 360 on to my pc and live update Norton 360 until no update show. when starting to use my outlook 2007, I am not able to receive email and continue giving the following message:

 

Task 'EMAIL-REMOVED - Receiving' reported error (0x80042108) : 'Outlook cannot connect to your incoming (POP3) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

 

I have tried to allow outlook under smart firewall, turn off anti-spam, it continues showing the message above. I close everythong and use norton removal tool to remove Norton 360, after reboot, I open up outlook 2007 and able to recieve email perfectly with no problem. I close everything and install Norton 360, after installation, I open up outlook 2007 again, shows the same error above. I assume there is something I did not do correct or some setting should I do or a software bug? Please advise. Thank you.

 

Below are some system information

 

Windows XP Pro SP3

 

Outlook 2007 (12.0.6668.5000) SP3 MSO (12.0.6662.5000)

 

Email uses POP3 port 110 and SMTP port 25.

 

Norton 360

Version: 20.3.1.22
Serial Number: 2KF8KFKVHDHC
End Point ID: {0109874d-2a5f-456f-8f0d-b7d88fd72b5f}
LiveUpdate Channel: Traditional
Current SKU: 21261618
Family SKU: 21222959
Media SKU: 21247935

2

Welcome,

This message

Task 'EMAIL-REMOVED - Receiving' reported error (0x80042108) : 'Outlook cannot connect to your incoming (POP3) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

is a pass through from your email service provider. Check your settings in your email program to verify that you have the correct seerver designated and that your username and password are correct. 360 should not be blocking your ISP.

Keep us posted

3

Hi dickevans,

 

I have 2 email address setup on my outlook 2007 and confirm with ISP that my settings, ports, username, passwords are correct, both email address shows the same error (0x80042108).

 

As per my first post, with my previous of Norton 360 before it expired, is fully working, even after expired. Only getting this problem once I installed this new version of Norton 360. After that, I have tried download a copy of Norton 360 from my norton account, also giving the same error.

 

Right now I can only assume my outlook 2007 or outlook's PST file has corrupted. I will need reinstall my office 2007 and see if this problem still exists.

 

Regards,

Keigo

 

4

Resolved with a clean install of windows xp and office 2007; windows update to newest update. Setup outlook 2007 and confirm both email is able to receive and send. Install norton 360 and show no sign of error anymore. orz...