Over subscriptions

Archive
1

I am in the UK and have just been notified that I have been charged several times for a number of products:

Norton Utilities Ultimate - Charged 4 times

Norton 360 Multi-Device - Charged twice

Norton Driver Updater - Charged 3 times

I only have one PC and one laptop.  Surely the above is wrong!!!

I have tried several times to contact you via chat online, but when I fill out my phone number it keeps telling me it is in the wrong format....but it does not tell what the right format is!!!!!! 

Absolutely frustrated!!!

 

2

Hello @DaleB
Norton Community does not have access to your Norton account, subscription nor billing information. 

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Norton Cancellation and Refund Policy
https://support.norton.com/sp/en/us/home/current/solutions/kb20100113164023 18-Jan-2024

Do you want to cancel recurring subscription service & delete billing information?
Please review: https://community.norton.com/en/comment/8552190#comment-8552190

Do you want to request a refund?  Are you within 60 days of purchase date? 
Please review: https://community.norton.com/en/comment/8552191#comment-8552191

Please review: How To - Contact Norton Official Support

3

Norton's billing and subscriptions don't match.  We have been doubled billed for certain products and trying to contact Norton and get answers is virtually impossible.  Canceling all renewals except for 360.  Going to research other products and will cancel renewal for 360 as soon as another company's anti-virus product is found and purchased.   Have been a Norton customer for many years but the company has changed and I no longer trust their billing nor their product support.

4
Actualityplus:

I am in the UK and have just been notified that I have been charged several times for a number of products:

notified? how?  

Verify that an email you receive from Norton is legitimate
https://support.norton.com/sp/en/us/home/current/solutions/v71088498 06-Sep-2023

5

as test: fwiw ~ from my location ~ 10 random digits - no spaces - works


Please review: How To - Contact Norton Official Support

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