Paid twice for a suscription renewal and the app is not available in my download list

[CARLOS_MARTINEZ1]

Yesterday I renewed my suscription to Norton Utilities Ultimate (which was deactivated because my credit card number was changed),
I already paid twice the USD 39.99 por the renewal, and I already see the application is not available in my account.
I tried to download it and activate it after, but this is also not passible.
I have now two order confirmations and two activation codes but none of them works (and what is worse, I paid twice for the same product).
I checked with my bank and the debit in my card already appears. All the process (renewal, bank, card is within the USA)

[bjm]

@CARLOS_MARTINEZ1

I already paid twice the USD 39.99 por the renewal, and I already see the application is not available in my account.
I tried to download it and activate it after, but this is also not passible.
I have now two order confirmations and two activation codes but none of them works (and what is worse, I paid twice for the same product).

Hello @CARLOS_MARTINEZ1
Norton Community does not have access to your Norton account ~ subscription ~ billing profile.

Please review: Contact Norton Support [here] &or [here]

Note: Norton support access/presentation may vary.
The idea is to get past Norton presets & bots.

Note: type “agent” three times to reach = human agent
Chat dialog offers attach screenshot.

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Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete their billing profile.
Norton Community does not have access to your Norton account ~ subscription ~ billing profile.

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~ are you US?

Cancellation & Refund Request [here]

https://support.norton.com/sp/en/us/home/current/autorenew

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Norton Community does not have access to your Norton account ~ subscription ~ billing profile.

~ this process [here] works for me to reach: human agent
Please review: Contact Norton Support [here] &or [here]

Please confirm you’re allowing Norton pages content in order to provide the best experience possible. [here]

[bjm]

Cancellation & Refund Request [here]

Norton Cancellation and Refund Policy [here]

Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete their billing profile.

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Please share your geo-location/country? are you US?

Please review: this process [here] works for me to reach: human agent
Contact Norton Support via Chat | Phone | Social Support [here] &or [here]

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Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete their billing profile.

Manage Renewal on your My Subscriptions page [here]
for example:

Manage Renewal →

Unsubscribe →

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Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete their billing profile.
for example:

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Norton Community is primarily user-to-user “working” product help.
Norton Community does not have access to your Norton account ~ subscription ~ billing profile.

~ this process [here] works for me to reach: human agent
Please review: Contact Norton Support [here] &or [here]

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are you US?

Cancellation & Refund Request [here]

You have 60 days from being charged to request a refund.

Annual subscriptions (one-year term or more):

• Under our 60-day Money Back Guarantee, the purchase of an annual subscription is eligible for a full refund, if requested within 60-days of the date of purchase.
• Each annual renewal is also eligible for a full refund, if requested within 60-days of being charged.

~ this process [here] works for me to reach: human agent
Please review: Contact Norton Support [here] &or [here]

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Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete their billing profile.

Cancellation & Refund Request [here]

Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand.

[…]
Norton sends a notification email before each upcoming annual renewal (usually about 50-65 days ahead), so that you are not caught off-guard. This notification email provides important information, such as the price for the next annual term, and the subscription renewal and billing dates. This helps you to adjust your protection plan according to your needs.
[…]
FAQ: Norton subscription and renewal [here]

Important subscription, pricing, and offer details:

• Details: Subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement. For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless canceled first.
• Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.
• Cancellation and refund: You can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For details, visit our Cancellation and Refund Policy. To cancel your contract or request a refund, click here.

https://us.norton.com/

Norton Cancellation and Refund Policy [here]

Stop your Norton subscription from automatically renewing [here]
Note: ~30+ days from term expiry - users report not able to change subscription status

FAQ: Norton subscription and renewal [here]

Norton annual and monthly subscription refunds [here]

Contact Norton Support
Top reasons customers contact support [here]

• Manage your account
• Learn more about your automatically renewing subscription
• Stop your Norton subscription from automatically renewing
• Request a refund for an annual renewal fee

Product Return Form for products purchased in the US & Canada [here]

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