Paid twice for a suscription renewal and the app is not available in my download list

[bjm]

@CARLOS_MARTINEZ1

I already paid twice the USD 39.99 por the renewal, and I already see the application is not available in my account.
I tried to download it and activate it after, but this is also not passible.
I have now two order confirmations and two activation codes but none of them works (and what is worse, I paid twice for the same product).

Hello @CARLOS_MARTINEZ1
Norton Community does not have access to your Norton account ~ subscription ~ billing profile.

Please review: Contact Norton Support [here] &or [here]

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The idea is to get past Norton presets & bots.

Note: type “agent” three times to reach = human agent
Chat dialog offers attach screenshot.

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Cancellation & Refund Request [here]

https://support.norton.com/sp/en/us/home/current/autorenew

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Norton Community does not have access to your Norton account ~ subscription ~ billing profile.

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