Password Manager and Could Backup Reverted to "Set Up"

[dnalrahmd]

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract:

pwd mgr & cloud bk say they need set up, yet i’ve had them configured for years

Detailed description:

Have had Norton since 2009 and Norton 360 probably since its inception. The pwd mgr is “disabled” and needs “Set Up”, yet i’d been using it recently (this week? late last week?). I also have a subset of directories on Cloud Backup, but it, too, says it needs Set Up.

Product & version number:

Norton 360. Did not see version info in the app (settings icon, “?” icon, search icon - no luck finding version). Got props from desktop icon:

“C:\Program Files\Norton Security\Engine\22.24.7.8”

Not sure if that’s the true current version, or just the version at time of installation.

OS details:

Windows 10,
Feature update to Windows 10, version 20H2
September 10, 2024—KB5043064 (OS Builds 19044.4894 and 19045.4894)

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

[bjm]

Please check to see if your Norton Password Manager extension is enabled…maybe there was a browser update or extension needs an update?
What browser? version#?
Norton Password Manager version#?

Are you Sign’d In at My Norton dashboard?
Maybe, your Norton account credentials dropped off?

Have you restarted your machine. Yesterday, was M$ Patch Tuesday.
Have you run Windows Update?

Windows 10, version 20H2?
maybe, 22H2?

@dnalrahmd

Norton 360. Did not see version info in the app (settings icon, “?” icon, search icon - no luck finding version).

Help > About > Version

[dnalrahmd]

@bjm

I don’t have a top bar like you show. Here’s a screenshot of the full window, at start-up:

Clicking My Account leads to:

Clicking “View Details” opens a web page

[bjm]

@dnalrahmd

I don’t have a top bar like you show. Here’s a screenshot of the full window, at start-up:

try Norton 360 Classic view

Switch between My Norton and Classic
https://support.norton.com/sp/en/us/home/current/solutions/v135516915

Note: N360 v24.x will look different

[dnalrahmd]

Thanks, @bjm. Your advice Please check to see if your Norton Password Manager extension is enabled…maybe there was a browser update or extension needs an update? got me back in business with passwords. The browser plugin “needed repair” so i dropped it and reinstalled. I’m all good on that score now, thank you.

Thanks, too, for the link on switching views. Given that my view has a (somewhat useless) Settings option, it would not have occurred to me to go to Device Security to find an alternate Settings option. (I’m a lifelong software dev and this kind of menu design gets under my skin.) Anyway, the option to change my view is disabled:

[

[bjm]

@dnalrahmd

The browser plugin “needed repair” so i dropped it and reinstalled. I’m all good on that score now, thank you.

Thanks

@dnalrahmd

Anyway, the option to change my view is disabled:

head scratch
Does N360 systray button > Open Norton 360 call Classic user interface?
Does Device Security > Open call Classic interface?

Note: N360 v24.x is user friendlier

[dnalrahmd]

My attempts at uploading screenshots are meeting with an error pop-up.

Both your questions: No. “My Norton” is the only UI i get. When i do My Norton Home > Device Security > Settings i have a “Launch View” area in the lower left, subtitled “Select what you see first when you launch Norton”. Below that there’s a grayed-out, uneditable, dropdown box with “My Norton” as the default (and i guess only) option.